Wiki source code of 11 - Card unblocking
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| author | version | line-number | content |
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| 1 | |(% style="border-color:white; width:234px" %){{lightbox image="Unblock card 3.png"/}}|(% style="border-color:white; width:1256px" %)((( | ||
| 2 | ((( | ||
| 3 | The **Unblock card** action is enabled if the customer has blocked cards. | ||
| 4 | |||
| 5 | In the list of blocked cards, it needs to put a mark for the card that should be unblocked and click the **Unblock **button. | ||
| 6 | ))) | ||
| 7 | |||
| 8 | ((( | ||
| 9 | |||
| 10 | ))) | ||
| 11 | ))) | ||
| 12 | |(% style="border-color:white; width:234px" %){{lightbox image="Unblock card.png"/}}|(% style="border-color:white; width:1256px" %)((( | ||
| 13 | Then it needs to select or specify the reason for unblocking the card and click the **Unblock **button again. | ||
| 14 | ))) | ||
| 15 | |(% style="border-color:white; width:234px" %){{lightbox image="Unblock card 2.png"/}}|(% style="border-color:white; width:1256px" %)Card status will be changed. When viewing an LP member data sheet for this card, the **No **value in the **Blocked **column will be. | ||
| 16 | |||
| 17 | (% class="box" %) | ||
| 18 | ((( | ||
| 19 | **Notes:** | ||
| 20 | |||
| 21 | * If the LP Member calls from a different phone number, the CC Agent asks to call back from the mobile phone number to which the card is linked. If the Member’s phone number has changed, the CC Agent initiates the process of [[changing the phone number>>doc:Main.Usage.Call_center.Typical_processes.Change_phone_number.WebHome]]. | ||
| 22 | * The CC Agent additionally identifies the LP Member by clarifying personal information (full name, date of birth, last purchase, etc.). | ||
| 23 | * After unblocking the card becomes available for accumulating and deduction of bonus points. | ||
| 24 | ))) | ||
| 25 | |||
| 26 | (% class="box" %) | ||
| 27 | ((( | ||
| 28 | **Read also:** | ||
| 29 | |||
| 30 | * [[Card unblocking in the Personal Account on the website>>doc:Main.Using.Personal_account.Typical_processes.Block_a_physical_card.WebHome]] | ||
| 31 | * [[Card unblocking through the Mobile Application>>doc:Main.Using.Mobile_application.Typical_processes.Block_a_physical_card.WebHome]] | ||
| 32 | ))) |