Wiki source code of 10 - Card blocking
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| 1 | (% class="lead" id="H41143B43E43A43844043E43243A43043A43044044244B" %) | ||
| 2 | Card blocking is required in case of loss or damage with subsequent [[replacement with a new card>>doc:Main.Usage.Call_center.Typical_processes.Card_replacement.WebHome]]. | ||
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| 4 | |(% style="border-color:white; width:249px" %){{lightbox image="Block card 3.png"/}}((( | ||
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| 6 | )))|(% style="border-color:white; width:1241px" %)((( | ||
| 7 | To block a card it is required to select the **Card blocking** action in the customer profile. | ||
| 8 | |||
| 9 | The form displays all activated and unblocked customer cards with the number, status, and category. | ||
| 10 | |||
| 11 | The mark should be set for the card that must be blocked, then click **Next**. | ||
| 12 | ))) | ||
| 13 | |(% style="border-color:white; width:249px" %){{lightbox image="Block card 4.png"/}}|(% style="border-color:white; width:1241px" %)((( | ||
| 14 | In the form that appears, it needs to specify the reason for blocking the card: | ||
| 15 | |||
| 16 | * Card is lost, | ||
| 17 | * Card is damaged. Replacement required, | ||
| 18 | * Another reason (entered manually). | ||
| 19 | ))) | ||
| 20 | |(% style="border-color:white; width:249px" %){{lightbox image="Block card 2.png"/}}|(% style="border-color:white; width:1241px" %)After clicking the **Block **button, the card status will be changed. When viewing the LP Member's card for this card, the **Yes **value will be in the **Blocked **column. | ||
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| 22 | (% class="box" %) | ||
| 23 | ((( | ||
| 24 | **Notes:** | ||
| 25 | |||
| 26 | * If the card has not been activated, then blocking/replacement is not possible. | ||
| 27 | * If the LP Member has linked a mobile phone number, then the identification occurs automatically. | ||
| 28 | * If the LP Member did not fill in personal data, then the operator recommends to perform [[registration>>doc:Main.Usage.Call_center.Typical_processes.RegistrationByCall.WebHome]]. | ||
| 29 | * The call center operator additionally identifies the LP Member by clarifying personal information (full name, date of birth, last purchase, etc.). | ||
| 30 | * With a blocked card, it is impossible to conduct any operations in the Loyalty Program. For instance, it is impossible to provide preferences for purchase, as well as to conduct the operation of manual [[accrual/deduction>>doc:Main.Usage.MMP.Marketing.Accruals_and_deductions.WebHome]] of bonus points. | ||
| 31 | * In case of loss, a new card is purchased at a point of sale. | ||
| 32 | ))) | ||
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| 34 | (% class="box" %) | ||
| 35 | ((( | ||
| 36 | **Read Also:** | ||
| 37 | |||
| 38 | * [[Card blocking in the Personal Account on the website>>doc:Main.Using.Personal_account.Typical_processes.Block_a_physical_card.WebHome]] | ||
| 39 | * [[Card blocking through Mobile App >>doc:Main.Using.Mobile_application.Typical_processes.Block_a_physical_card.WebHome]] | ||
| 40 | ))) |