Typical processes

Customer registration in the Loyalty Program

• through Personal account;
• via Mobile app;
• at point of sale (at the checkout);
• through the Call center;
• via SMS;
• through Wallet app.

The configuration of the registration channel can be set depending on the needs of the Partner.

As a result of registration in the Loyalty Program, the Member's cards are activated, and a wider set of preferences becomes available to the LP Member.

Operations with cards

Loymax system provides several types of operations with bonus cards:

• Card issuance (physical and virtual);
• Card replacement (at the cash register of a retail point of sale or at the reception desk, through a Call center or in customer services);
• Bonus card blocking (in case of its loss or damage and before the card replacement operation);
• Account blocking (in case of suspicious fraudulent actions with the LP Member's cards).

Actions of LP Members

A registered LP Member can perform various actions with one's profile in the Loyalty Program:

• Phone number change;
• Email change;
• Password change;
• Bonus accounts merge (Family Account);
• Refusal of print paper receipts (consent to receive electronic receipts).

Calculation of discounts in the Loyalty Program

In the Loyalty Program, you can flexibly configure the discounting:

• Direct discount providing;
• Correction of direct discount (rounding to the specified value);
• External/cash register discount.

Bonuses in the Loyalty Program

The following processes are available in Loymax system:

• Bonus points accrual;
• Accrual of bonuses in manually, via import or for individual target audiences;
• Accrual of bonuses for performing certain actions of the client (card activation, filling out an application form, linking a phone, email or social network profile, for joining / leaving a group in a social network, for installing a Mobile application, inviting a friend to a loyalty Program, etc.);
• Bonus points deduction manually, using import or for individual target audiences;
• Refund of deducted/accrued bonuses.

Refusal to participate in the Loyalty Program

A member of the Loyalty Program can refuse to participate in it in several ways:

• Independently through your Personal Account on the website;
• Independently via Mobile Application;
• By contacting Call center.

All data of the LP Member excluded from the Loyalty Program is deleted from the System.