Changes for page Event communication

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Author

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1		-XWiki.arylov
	1	+XWiki.safronovams

Content

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1	1	(% class="lead" %)
2		-Communications triggered by events that happen in the Loymax system are classified as event communication.
	2	+Communications triggered by events that happen in the Retail Engine system are classified as event communication.
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4		-The Loymax system can monitor events and respond to them. A complete list of available events is provided in the [[dedicated article>>doc:Main.Usage.MMP.Marketing.Offers.Event_catalog.WebHome]]. For these events, marketers can configure communication channels with LP Members.
	4	+The Retail Engine system can monitor events and respond to them. A complete list of available events is provided in the [[dedicated article>>doc:Main.Usage.MMP.Marketing.Offers.Event_catalog.WebHome]]. For these events, marketers can configure communication channels with LP Members.
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6	6	The following types of event communication are available in the System:
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86	86	* **Customer status change** — an LP Member’s [[status>>doc:Main.General_information.Loymax_Loyalty.Status_system.WebHome]] changed due to an [[offer>>doc:Main.Usage.MMP.Marketing.Offers.Offers_creation_examples.Offers_for_customer.Offers_from_members_status.WebHome]], a [[recurring task>>doc:Main.Installation_and_configuration.Extra_modules.Regular_tasks_setting.Setting_regular_task_for_setting_statuses_to_users.WebHome]], or another trigger.
87	87	* **Status calculation** — a status was assigned to an LP Member via a [[recurring task>>doc:Main.Installation_and_configuration.Extra_modules.Regular_tasks_setting.Status_assignment_event.WebHome]] or an offer with the [[Status assignment>>doc:Main.Usage.MMP.Marketing.Offers.Action_catalog.Status_assignment.WebHome]] action.
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89		-The [[messaging method>>doc:||anchor="01"]] for the above actions is configured in the Loymax Platform by [[creating an offer>>doc:Main.Usage.MMP.Marketing.Offers.General_information.Offers_life_cycle.Creating_offers.WebHome]] and selecting the [[Send message>>doc:Main.Usage.MMP.Marketing.Offers.Action_catalog.Message_sending.WebHome]] action for a specific [[event>>doc:Main.Usage.MMP.Marketing.Offers.Event_catalog.WebHome]]. When setting up this action, you can apply [[filters>>doc:Main.Usage.MMP.Marketing.Offers.Filters.WebHome]] and [[counters>>doc:Main.Usage.MMP.Marketing.Counters.WebHome]].
	89	+The [[messaging method>>doc:||anchor="01"]] for the above actions is configured in the Retail Engine Platform by [[creating an offer>>doc:Main.Usage.MMP.Marketing.Offers.General_information.Offers_life_cycle.Creating_offers.WebHome]] and selecting the [[Send message>>doc:Main.Usage.MMP.Marketing.Offers.Action_catalog.Message_sending.WebHome]] action for a specific [[event>>doc:Main.Usage.MMP.Marketing.Offers.Event_catalog.WebHome]]. When setting up this action, you can apply [[filters>>doc:Main.Usage.MMP.Marketing.Offers.Filters.WebHome]] and [[counters>>doc:Main.Usage.MMP.Marketing.Counters.WebHome]].
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91	91	|(% style="border-color:#ffffff; width:60%" %)(((
92	92	After inserting the appropriate [[metavariable>>doc:Main.Usage.MMP.Configurations.Notification_templates_and_metavariables.Structure_of_metavariables.WebHome]] values, the message will appear as follows:
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94	94	(% class="box" %)
95	95	(((
96		-##Dear participant Homer Simpson, your bonus account balances are:
	96	+##Dear Homer Simpson, your bonus account balances are:
97	97	300 bonus points, 52 stars.##
98	98	)))
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104	104
105	105	**Example 1**
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107		-A customer registered in the System. The registration date serves as the starting point. If the LP Member makes no purchase within two weeks, they receive a message encouraging them to shop at the Partner’s store. If no purchase occurs, a second reminder is sent two weeks later.
	107	+A customer registers in the System. The registration date serves as the starting point. If the LP Member makes no purchase within two weeks, they receive a message encouraging them to shop at the Partner’s store. If no purchase occurs, a second reminder is sent two weeks later.
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109		-|(% style="border-color:#ffffff; text-align:center" %){{lightbox image="Group 2_1.png" width="700"/}}
	109	+|(% style="border-color:#ffffff; text-align:center" %){{lightbox image="event_communication_1.png" width="700"/}}
110	110
111	111	**Example 2**
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113		-A customer registered in the System. If the LP Member makes a purchase within the first two weeks—say, on day five—the next message is scheduled for two weeks after that purchase date.
	113	+A customer registers in the System. If the LP Member makes a purchase within the first two weeks—say, on day five—the next message is scheduled for two weeks after that purchase date.
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115		-|(% style="border-color:#ffffff; text-align:center" %){{lightbox image="Group 1_1.png" width="700"/}}
	115	+|(% style="border-color:#ffffff; text-align:center" %){{lightbox image="event_communication_2.png" width="700"/}}
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117	117	{{showhide showmessage="Show examples of event communication use cases" hidemessage="Hide examples of event communication use cases"}}
118	118	(% class="table-bordered" style="width:auto" %)
119	119	(% class="info" %)|**No.**|**Description**|**Event triggering the message**|**Event canceling the message**
120	120	|1|LP Member makes their first purchase but doesn’t return to the store for two weeks.|Purchase completion|Purchase completion
121		-|2|Customer binds their phone number but doesn’t complete the application form.|Phone binding|Application form update
	121	+|2|Customer links their phone number but doesn’t complete the application form.|Phone linking|Application form update
122	122	|3|LP Member doesn’t redeem bonus points from their card.|Purchase completion|Payment using bonus card
123	123	|4|LP Member links a social media profile but doesn’t engage in social mechanics.|Social profile linking|Social media activity
124	124	|5|Customer registers but doesn’t invite any referrals.|Registration completion|Friend invitation