Changes for page Event communication

Summary

• Page properties (2 modified, 0 added, 0 removed)

Details

Page properties

Author

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1		-XWiki.zanina
	1	+XWiki.alozinskaia

Content

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29	29	|Cashier message|[[Cashier message>>doc:Main.Usage.MMP.Marketing.Offers.Action_catalog.Cashier_message.WebHome]]|(((
30	30	A predefined message appears on the cashier’s screen.
31	31	)))
32		-|SMS|(% colspan="1" rowspan="5" %)[[{{id name="01"/}}Send message>>doc:Main.Usage.MMP.Marketing.Offers.Action_catalog.Message_sending.WebHome]]|(((
	32	+|SMS|(% colspan="1" rowspan="5" %)[[{{id name="01"/}}Send message>>doc:Main.Usage.MMP.Marketing.Offers.Guide_to_actions.Message_sending .WebHome]]|(((
33	33	Short text-only messages are sent to LP Members’ phone numbers.
34		-Delivery can be implemented via providers [[Devino Telecom>>https://devinotele.com/ru/?client_id=16647889331001047333]], [[SmsTraffic>>https://www.smstraffic.ru/]], [[StreamTelecom>>https://stream-telecom.ru/]], or using the [[SMPP protocol>>doc:Main.Installation_and_configuration.Extra_modules.Gateaway_and_proxy.Sms_gateways.Creating_SMPP_gateway.WebHome]].
35	35	)))
36	36	|Email|(((
37	37	Messages are sent to LP Members via email and may include formatted text, images, and links.
38		-Delivery is handled through the [[Devino Telecom>>https://devinotele.com/ru/?client_id=16647889331001047333]] provider or via the [[SMTP protocol>>doc:Main.Installation_and_configuration.Extra_modules.Gateaway_and_proxy.Email_gateways.WebHome]].
39	39	)))
40	40	|Push|(((
41	41	Push notifications are delivered to smartphones of LP Members who have installed the LP’s mobile application. Messages may contain text only, image only, or both.
42		-Delivery is performed via the [[Microsoft Azure>>doc:Main.Installation_and_configuration.Extra_modules.Gateaway_and_proxy.Push_gateways.Configuration_push_with_azure.WebHome]] messaging platform or through providers [[Firebase Cloud Messaging and Apple Push Notification>>doc:Main.Installation_and_configuration.Extra_modules.Gateaway_and_proxy.Push_gateways_FCM.WebHome]] and [[Huawei Mobile Services>>doc:Main.Installation_and_configuration.Extra_modules.Gateaway_and_proxy.Push_gateways_HMS.WebHome]].
43	43	)))
44	44	|Viber|(((
45	45	Instant messages are sent via Viber to LP Members registered on this messenger. Messages may contain text only, image only, text with a URL button, or text, image, and button combined.
46		-Delivery is implemented via [[providers>>doc:Main.Installation_and_configuration.Extra_modules.Gateaway_and_proxy.Viber_gateways.WebHome]] Devino Telecom and SmsTraffic.
47	47	)))
48	48	|Social media|(((
49		-Messages are sent to LP Members who have accounts on social media (e.g., VKontakte, Odnoklassniki, etc.). Messages may contain text only. Message templates must undergo prior moderation by the social media platform.
50		-Delivery is implemented through providers Devino Telecom and SmsTraffic.
	45	+Messages are sent to LP Members who have accounts on social media. Messages may contain text only. Message templates must undergo prior moderation by the social media platform.
51	51	)))
52	52
53	53	(% class="box warningmessage" %)
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83	83	* **Social media activity removal** — an LP Member deleted comments, likes, or reposts from their page.
84	84	* **Social media group exit** — an LP Member left a social network group.
85	85	* **Inviting friend** — a customer or LP Member acted as a [[referrer>>doc:Main.General_information.Retailengine_Loyalty.Referral_system.WebHome]], and their referral entered the unique friend code during registration.
86		-* **Customer status change** — an LP Member’s [[status>>doc:Main.General_information.Retailengine_Loyalty.Status_system.WebHome]] changed due to an [[offer>>doc:Main.Usage.MMP.Marketing.Offers.Offers_creation_examples.Offers_for_customer.Offers_from_members_status.WebHome]], a [[recurring task>>doc:Main.Installation_and_configuration.Extra_modules.Regular_tasks_setting.Setting_regular_task_for_setting_statuses_to_users.WebHome]], or another trigger.
87		-* **Status calculation** — a status was assigned to an LP Member via a [[recurring task>>doc:Main.Installation_and_configuration.Extra_modules.Regular_tasks_setting.Status_assignment_event.WebHome]] or an offer with the [[Status assignment>>doc:Main.Usage.MMP.Marketing.Offers.Action_catalog.Status_assignment.WebHome]] action.
	81	+* **Customer status change** — an LP Member’s [[status>>doc:Main.General_information.Retailengine_Loyalty.Status_system.WebHome]] changed due to an [[offer>>doc:Main.Usage.MMP.Marketing.Offers.Offers_catalog.Offers_with_cards.WebHome]], a [[recurring task>>doc:Main.Installation_and_configuration.Extra_modules.Regular_tasks_setting.Setting_regular_task_for_setting_statuses_to_users.WebHome]], or another trigger.
	82	+* **Status calculation** — a status was assigned to an LP Member via a [[recurring task>>doc:Main.Installation_and_configuration.Extra_modules.Regular_tasks_setting.Status_assignment_event.WebHome]] or an offer with the [[Status assignment>>doc:Main.Usage.MMP.Marketing.Offers.Guide_to_actions.Status_calculation.WebHome]] action.
88	88
89		-The [[messaging method>>doc:||anchor="01"]] for the above actions is configured in the Retail Engine Platform by [[creating an offer>>doc:Main.Usage.MMP.Marketing.Offers.General_information.Offers_life_cycle.Creating_offers.WebHome]] and selecting the [[Send message>>doc:Main.Usage.MMP.Marketing.Offers.Action_catalog.Message_sending.WebHome]] action for a specific [[event>>doc:Main.Usage.MMP.Marketing.Offers.Event_catalog.WebHome]]. When setting up this action, you can apply [[filters>>doc:Main.Usage.MMP.Marketing.Offers.Filters.WebHome]] and [[counters>>doc:Main.Usage.MMP.Marketing.Counters.WebHome]].
	84	+The [[messaging method>>doc:||anchor="01"]] for the above actions is configured in the Retail Engine Platform by [[creating an offer>>doc:Main.Usage.MMP.Marketing.Offers.Offer_management.Offer_lifecycle.Offer_creation_guide.WebHome]] and selecting the [[Send message>>doc:Main.Usage.MMP.Marketing.Offers.Guide_to_actions.Message_sending .WebHome]] action for a specific [[event>>doc:Main.Usage.MMP.Marketing.Offers.Event_guide.WebHome]]. When setting up this action, you can apply [[filters>>doc:Main.Usage.MMP.Marketing.Offers.Guide_to_filters.WebHome]] and [[counters>>doc:Main.Usage.MMP.Marketing.Counters.WebHome]].
90	90
91	91	|(% style="border-color:#ffffff; width:60%" %)(((
92		-After inserting the appropriate [[metavariable>>doc:Main.Usage.MMP.Configurations.Notification_templates_and_metavariables.Structure_of_metavariables.WebHome]] values, the message will appear as follows:
	87	+After inserting the appropriate [[metavariable>>doc:Main.Usage.MMP.System_settings.Notification_templates_and_metavariables.Structure_of_metavariables.WebHome]] values, the message will appear as follows:
93	93
94	94	(% class="box" %)
95	95	(((
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130	130
131	131	To notify LP Members about upcoming bonus activation, configure a [[recurring task>>doc:Main.Installation_and_configuration.Extra_modules.Regular_tasks_setting.Setting_regular_tasks_when_bonuses_activation.WebHome]]. This notification is set up once in the System. If an LP Member has at least the minimum number of bonus points (specified in the recurring task settings) scheduled to activate (become available for redemption) in the defined number of days, they will receive a notification via the selected communication channel, indicating the bonus amount to be activated. All [[communication channels>>doc:Main.Usage.Communications_ways.Non-event_communication.WebHome||anchor="mailing_types"]] used for non-event communication are available for this notification type.
132	132
133		-Example notification using a [[metavariable>>doc:Main.Usage.MMP.Configurations.Notification_templates_and_metavariables.Structure_of_metavariables.WebHome]]:
	128	+Example notification using a [[metavariable>>doc:Main.Usage.MMP.System_settings.Notification_templates_and_metavariables.Structure_of_metavariables.WebHome]]:
134	134
135	135	(% class="box" %)
136	136	(((
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141	141
142	142	To notify LP Members about expiring bonus points, configure a [[recurring task>>doc:Main.Installation_and_configuration.Extra_modules.Regular_tasks_setting.Setting_regular_tasks_when_bonuses_expire.WebHome]]. This notification is also configured once. If an LP Member has at least the minimum number of bonus points (as defined in the recurring task) scheduled to expire in the specified number of days, they will receive a notification via the selected channel, stating the amount. All [[communication channels>>doc:Main.Usage.Communications_ways.Non-event_communication.WebHome||anchor="mailing_types"]] used for non-event communication are available for this purpose.
143	143
144		-Example notification using a [[metavariable>>doc:Main.Usage.MMP.Configurations.Notification_templates_and_metavariables.Structure_of_metavariables.WebHome]]:
	139	+Example notification using a [[metavariable>>doc:Main.Usage.MMP.System_settings.Notification_templates_and_metavariables.Structure_of_metavariables.WebHome]]:
145	145
146	146	(% class="box" %)
147	147	(((