Wiki source code of 16 - Card replacement
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| 1 | (% class="lead" %) | ||
| 2 | Card replacement is necessary in case of LP Member's card loss or damage. | ||
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| 4 | An LP card can be replaced with a new card that has a new unique number while maintaining the balance, operation history, personal data, etc. Replacement with a card that has defective card number is impossible. In the replacement process it is necessary to check status of the replaced card and identify the owner. | ||
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| 6 | (% class="box infomessage" %) | ||
| 7 | ((( | ||
| 8 | The System allows physical card's replacement only. Card replacement functionality for virtual cards is unavailable. | ||
| 9 | ))) | ||
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| 11 | |(% style="border-color:white; width:221px" %)((( | ||
| 12 | {{lightbox image="Replace card 1.png"/}} | ||
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| 15 | )))|(% style="border-color:white; width:1269px" %)((( | ||
| 16 | To replace an LP Member’s card with a new one, select the **Replace card** action. Select the card you want to replace. | ||
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| 18 | Please note that the replaced card must be [[blocked>>path:/xwiki/bin/view/Main/General_information/Additional_services/Contact_center/Typical_processes/Card_blocking/]]. | ||
| 19 | ))) | ||
| 20 | |(% style="border-color:white; width:221px" %){{lightbox image="Replace card 2.png"/}}|(% style="border-color:white; width:1269px" %)((( | ||
| 21 | Click the **Next **button and enter the number of the new card in the form, proceed to click **Search**. Information about the found card is displayed in the separate list. | ||
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| 23 | Click the **Replace **button to complete the process of replacing the card. To go back to the previous step, click **Back**. | ||
| 24 | ))) | ||
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| 26 | (% class="box" %) | ||
| 27 | ((( | ||
| 28 | **Notes:** | ||
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| 30 | * In order to replace their card, an LP Member needs to acquire the new card at the point of sale. | ||
| 31 | * As a result, all information is transferred from the old LP card to the new one, including [[application form details>>path:/xwiki/bin/view/Main/Using/MMP/Admin_panel/Questionnaire_designer/]], phone number, email, LP Member's status and [[card category>>path:/xwiki/bin/view/Main/Using/MMP/Admin_panel/Cards_issue/]], bonus amount, [[card operation history>>path:/xwiki/bin/view/Main/General_information/Additional_services/Mobile_application/Typical_processes/Operation_history/]], [[password>>path:/xwiki/bin/view/Main/Using/MMP/Admin_panel/Password_requirements/]] from the personal account, linked [[social networks>>path:/xwiki/bin/view/Main/Using/Social_networks/]], [[personal offers>>path:/xwiki/bin/view/Main/Using/MMP/Marketing/Offers/Guide_of_creating_personal_offers/]] and [[favorite products>>path:/xwiki/bin/view/Main/Using/MMP/Marketing/Offers/Setting_favorite_goods_offer/]]. | ||
| 32 | ))) | ||
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| 34 | (% class="box" %) | ||
| 35 | ((( | ||
| 36 | **Read also**: | ||
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| 38 | * [[Password Recovery in the Personal Account>>doc:Main.Using.Personal_account.Typical_processes.Physical_card_replacement.WebHome]] | ||
| 39 | * [[Password Recovery in the Mobile Application>>doc:Main.Using.Mobile_application.Typical_processes.Physical_card_replacement.WebHome]] | ||
| 40 | ))) |