Wiki source code of Order statuses
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| 3 | [[Orders>>doc:Main.Smart_Communications.SMC_Use.E-Commerce.Orders.WebHome]] block is an optional functionality that is not enabled by default. To activate it, please contact Loymax specialists. | ||
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| 6 | The System supports three types of order statuses. Partners can create custom statuses for each type as needed: | ||
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| 8 | * **General status** — includes general stages of the order lifecycle. For example: accepted, agreed, in progress, completed. | ||
| 9 | * **Delivery status** — includes stages related to order delivery. For example: at pickup point, shipped, at delivery point, delivered. | ||
| 10 | * **Payment status** — includes stages related to order payment. For example: invoice issued, awaiting payment, paid. | ||
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| 12 | The list of configured statuses is displayed in the [[Settings>>doc:Main.Usage.Smart_Communications.Settings_SC.WebHome]] **> Order Statuses** section. | ||
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| 14 | |(% style="border-color:#ffffff; text-align:center" %) | ||
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| 16 | |(% style="border-color:white; width:804px" %)((( | ||
| 17 | Click the **Add status** button to create a new status. The **Status property** window will open, where you need to specify: | ||
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| 19 | * **Name**; | ||
| 20 | * **Type:** | ||
| 21 | ** **General,** | ||
| 22 | ** **Delivery,** | ||
| 23 | ** **Payment;** | ||
| 24 | * **Status code** — used when integrating with external systems. For example, for managing statuses via [[REST API>>doc:Main.Smart_Communications.SMC_integration.Data_exchange.SmC_API.WebHome]]; | ||
| 25 | * **Include in analytics** — check this box if you want this order status to appear in reports and metrics of the [[Segment builder>>doc:Main.Smart_Communications.SMC_Use.Customers.User_segments.Segment_builder.WebHome]]. | ||
| 26 | )))|(% style="border-color:white; text-align:center; width:639px" %) | ||
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| 28 | ===== Example of using an order status in a marketing campaign ===== | ||
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| 32 | The system allows you to use changes in order statuses within [[marketing campaigns>>doc:Main.Smart_Communications.SMC_Use.Campaigns.WebHome]] to personalize communications with customers. | ||
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| 34 | For example, an SMS message can be sent to a customer if their order status has changed. | ||
| 35 | )))|(% style="border-color:white; text-align:center; width:620px" %) | ||
| 36 | |(% style="border-color:white; width:822px" %)In the campaign editor, select the trigger [[Order status changed>>doc:Main.Smart_Communications.SMC_Use.Campaigns.Triggers.WebHome||anchor="H41843743C43543D43843B44144F44144243044244344143743043A430437430"]]. In the settings, specify the original status and the target status that will activate the trigger.|(% style="border-color:white; text-align:center; width:620px" %) | ||
| 37 | |(% style="border-color:white; width:822px" %)Add the action [[Filter customers>>doc:Main.Smart_Communications.SMC_Use.Campaigns.Actions.WebHome||anchor="HFiltercustomersA0"]]. In the filter settings, specify which status should trigger the next action [[Send SMS>>doc:Main.Smart_Communications.SMC_Use.Campaigns.Actions.WebHome||anchor="HSendSMSA0"]].|(% style="border-color:white; text-align:center; width:620px" %) |