Order statuses
The System supports three types of order statuses. Partners can create custom statuses for each type as needed:
- General status — includes general stages of the order lifecycle. For example: accepted, agreed, in progress, completed.
- Delivery status — includes stages related to order delivery. For example: at pickup point, shipped, at delivery point, delivered.
- Payment status — includes stages related to order payment. For example: invoice issued, awaiting payment, paid.
The list of configured statuses is displayed in the Settings > Order Statuses section.
Click the Add status button to create a new status. The Status property window will open, where you need to specify:
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Example of using an order status in a marketing campaign
The system allows you to use changes in order statuses within marketing campaigns to personalize communications with customers. For example, an SMS message can be sent to a customer if their order status has changed. | |
| In the campaign editor, select the trigger Order status changed. In the settings, specify the original status and the target status that will activate the trigger. | |
| Add the action Filter customers. In the filter settings, specify which status should trigger the next action Send SMS. |