Changes for page Support Service
From version 9.1
edited by Anastasia Zanina
on 2025/08/27 03:28
on 2025/08/27 03:28
Change comment:
There is no comment for this version
To version 10.1
edited by Anastasia Zanina
on 2025/09/03 04:42
on 2025/09/03 04:42
Change comment:
There is no comment for this version
Summary
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Page properties (1 modified, 0 added, 0 removed)
Details
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... ... @@ -21,7 +21,7 @@ 21 21 22 22 Each incoming request is directed to the ticket queue, with separate queues potentially being formed for each communication channel. 23 23 24 -Access to OTRS is provided via a web interface under an allocated user account. The OTRS operator can view all requests received from customers/LP Members, their time of receipt and status. Each request is assigned a unique number and the identifier of the c lient/LP Member who submitted it. Ticket processing typically follows the order of submission, meaning that earlier-submitted tickets are processed first. OTRS operators have access to ticket search functionality and can view all events related to a specific ticket (state changes, responses, notes).24 +Access to OTRS is provided via a web interface under an allocated user account. The OTRS operator can view all requests received from customers/LP Members, their time of receipt and status. Each request is assigned a unique number and the identifier of the customer/LP Member who submitted it. Ticket processing typically follows the order of submission, meaning that earlier-submitted tickets are processed first. OTRS operators have access to ticket search functionality and can view all events related to a specific ticket (state changes, responses, notes). 25 25 ))) 26 26 27 27 (% class="table-bordered" %)