Loymax, 2026

Changes for page Support Service

From version 7.1
edited by Anastasia Lozinskaia
on 2025/04/18 02:15
Change comment: There is no comment for this version
To version 9.1
edited by Anastasia Zanina
on 2025/08/27 03:28
Change comment: There is no comment for this version

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Author
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1 -XWiki.alozinskaia
1 +XWiki.zanina
Content
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8 8  
9 9  (% class="table-bordered" %)
10 10  |(% style="border-color:white" %){{lightbox image="scheme.png" width="1500"/}}|(% style="border-color:white" %)(((
11 -Communication between customers/Loyalty Programme members and Companies in the Loymax system can be conducted in several ways:
11 +Communication between customers/Loyalty Program members and Companies in the Loymax system can be conducted in several ways:
12 12  
13 13  * via a [[direct call>>doc:Main.Installation_and_configuration.Extra_modules.Plugins_and_adapters.Plugins_list.Feedback_plugins.WebHome||anchor="plugin_Call"]] by the customer/LP Member to the [[Call Center>>doc:Main.Using.Contact_center.WebHome]];
14 14  * by **sending an email** to the technical support service;
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26 26  
27 27  (% class="table-bordered" %)
28 28  |(% style="border-color:white" %)(((
29 -When a client/LP Member contacts the [[Call Center by phone>>doc:Main.Using.Contact_center.WebHome]], the phone number is automatically recognized. If the phone number is registered in the database, the client/Loyalty Programme member's profile is automatically displayed to the Call Center operator. If the number is not registered, the operator has the option to create a new account. At the client/LP Member's request, the Call Center operator can:
29 +When a customer/LP Member contacts the [[Call Center by phone>>doc:Main.Using.Contact_center.WebHome]], the phone number is automatically recognized. If the phone number is registered in the database, the customer/Loyalty Program member's profile is automatically displayed to the Call Center operator. If the number is not registered, the operator has the option to create a new account. At the customer/LP Member's request, the Call Center operator can:
30 30  
31 31  * edit personal details,
32 32  * update the phone number and email address,
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34 34  * manage subscription preferences for mass mailings,
35 35  * review purchase history.
36 36  
37 -If the client/LP Member does not wait for an available operator, it is possible to configure automatic callback once an operator becomes free.
37 +If the customer/LP Member does not wait for an available operator, it is possible to configure automatic callback once an operator becomes free.
38 38  
39 -When configuring the voice menu, some of the operator's functions can be taken over by the [[Asterisk computer telephony system>>doc:Main.Using.Contact_center.WebHome||anchor="01"]], providing 24/7 support for customers/Loyalty Programme members and helping to reduce the workload on operators during high call volumes. Using the voice menu, the following actions can be performed:
39 +When configuring the voice menu, some of the operator's functions can be taken over by the [[Asterisk computer telephony system>>doc:Main.Using.Contact_center.WebHome||anchor="01"]], providing 24/7 support for customers/Loyalty Program members and helping to reduce the workload on operators during high call volumes. Using the voice menu, the following actions can be performed:
40 40  
41 41  * card activation,
42 42  * card balance check,
Created 2025/04/16 07:44
Last edited 2025/09/03 04:42

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