Loymax, 2026

Changes for page Support Service

From version 7.1
edited by Anastasia Lozinskaia
on 2025/04/18 02:15
Change comment: There is no comment for this version
To version 8.1
edited by Anastasia Lozinskaia
on 2025/04/18 02:20
Change comment: There is no comment for this version

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... ... @@ -26,7 +26,7 @@
26 26  
27 27  (% class="table-bordered" %)
28 28  |(% style="border-color:white" %)(((
29 -When a client/LP Member contacts the [[Call Center by phone>>doc:Main.Using.Contact_center.WebHome]], the phone number is automatically recognized. If the phone number is registered in the database, the client/Loyalty Programme member's profile is automatically displayed to the Call Center operator. If the number is not registered, the operator has the option to create a new account. At the client/LP Member's request, the Call Center operator can:
29 +When a customer/LP Member contacts the [[Call Center by phone>>doc:Main.Using.Contact_center.WebHome]], the phone number is automatically recognized. If the phone number is registered in the database, the customer/Loyalty Programme member's profile is automatically displayed to the Call Center operator. If the number is not registered, the operator has the option to create a new account. At the customer/LP Member's request, the Call Center operator can:
30 30  
31 31  * edit personal details,
32 32  * update the phone number and email address,
... ... @@ -34,7 +34,7 @@
34 34  * manage subscription preferences for mass mailings,
35 35  * review purchase history.
36 36  
37 -If the client/LP Member does not wait for an available operator, it is possible to configure automatic callback once an operator becomes free.
37 +If the customer/LP Member does not wait for an available operator, it is possible to configure automatic callback once an operator becomes free.
38 38  
39 39  When configuring the voice menu, some of the operator's functions can be taken over by the [[Asterisk computer telephony system>>doc:Main.Using.Contact_center.WebHome||anchor="01"]], providing 24/7 support for customers/Loyalty Programme members and helping to reduce the workload on operators during high call volumes. Using the voice menu, the following actions can be performed:
40 40  
Created 2025/04/16 07:44
Last edited 2025/09/03 04:42

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