Loymax, 2026

Changes for page Support Service

From version 6.1
edited by Anastasia Lozinskaia
on 2025/04/16 08:09
Change comment: There is no comment for this version
To version 4.2
edited by Anastasia Lozinskaia
on 2025/04/16 07:55
Change comment: Update document after refactoring.

Summary

Details

Page properties
Title
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1 -Support Service
1 +Feedback
Content
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2 2  (((
3 3  The functionality described below is available when connecting [[feedback plugins>>doc:Main.Installation_and_configuration.Extra_modules.Plugins_and_adapters.Plugins_list.Feedback_plugins.WebHome]]:
4 4  
5 -* **Call Center Statistics Plugin (Loymax.Support.Callcenter)** is responsible for processing calls.
5 +* **Contact Center Statistics Plugin (Loymax.Support.Callcenter)** is responsible for processing calls.
6 6  * **Feedback Plugin (Loymax.Support.Messages)** is responsible for processing messages from chats with the support service.
7 7  )))
8 8  
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10 10  |(% style="border-color:white" %){{lightbox image="scheme.png" width="1500"/}}|(% style="border-color:white" %)(((
11 11   Customer/Loyalty Programme Member feedback and Company communication in the Loymax system can be conducted in several ways:
12 12  
13 -* via a [[direct call>>doc:Main.Installation_and_configuration.Extra_modules.Plugins_and_adapters.Plugins_list.Feedback_plugins.WebHome||anchor="plugin_Call"]] by the customer/LP Member to the [[Call Center>>doc:Main.Using.Contact_center.WebHome]];
13 +* via a [[direct call>>doc:Main.Installation_and_configuration.Extra_modules.Plugins_and_adapters.Plugins_list.Feedback_plugins.WebHome||anchor="plugin_Call"]] by the customer/LP Member to the [[Contact Center>>doc:Main.Using.Contact_center.WebHome]];
14 14  * by **sending an email** to the technical support service;
15 15  * through message exchange [[in chat mode>>doc:Main.Installation_and_configuration.Extra_modules.Plugins_and_adapters.Plugins_list.Feedback_plugins.WebHome||anchor="plugin_Message"]] from the Personal Account of the LP Member.
16 16  
Created 2025/04/16 07:44
Last edited 2025/09/03 04:42

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