Changes for page Communication channels

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Author

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1		-XWiki.arylov
	1	+XWiki.alozinskaia

Content

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2		-The Loymax system enables communication with customers through various communication channels.
	2	+The Retail Engine system enables communication with customers through various communication channels.
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4	4	The system supports the following customer communication methods:
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6	6	* **Standard channels**:
7		-** SMS — messages can be sent via various protocols, for example, [[Smstraffic>>https://www.smstraffic.ru/]], [[Devino>>https://devinotele.com/]], [[StreamTelecom>>https://stream-telecom.ru/]], as well as via the [[SMPP protocol>>doc:Main.Installation_and_configuration.Extra_modules.Gateaway_and_proxy.Sms_gateways.Creating_SMPP_gateway.WebHome]].
8		-** Email — messages can be sent via a [[dedicated gateway>>doc:Main.Installation_and_configuration.Extra_modules.Gateaway_and_proxy.Email_gateways.Configuration_email_gateway.WebHome]] through the [[Devino Telecom>>https://devinotele.com/]] provider or using the [[SMTP protocol>>doc:Main.Installation_and_configuration.Extra_modules.Gateaway_and_proxy.Email_gateways.WebHome]].
	7	+** SMS — messages can be sent via various protocols.
	8	+** Email — messages can be sent via a [[dedicated gateway>>doc:Main.Installation_and_configuration.Extra_modules.Gateaway_and_proxy.Email_gateways.Configuration_email_gateway.WebHome]].
9	9	** Push — messages are delivered via [[Microsoft Azure>>doc:Main.Installation_and_configuration.Extra_modules.Gateaway_and_proxy.Push_gateways.Configuration_push_with_azure.WebHome]] gateways or through providers such as [[Firebase Cloud Messaging and Apple Push Notification>>doc:Main.Installation_and_configuration.Extra_modules.Gateaway_and_proxy.Push_gateways_FCM.WebHome]] and [[Huawei Mobile Services>>doc:Main.Installation_and_configuration.Extra_modules.Gateaway_and_proxy.Push_gateways_HMS.WebHome]].
10		-** Viber — messages are sent via Devino Telecom and SMSTraffic providers.
	10	+** Viber.
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12	12	* **Social networks**:
13		-** messages are sent via groups and communities on social networks (VKontakte, Odnoklassniki). For more details on Loymax integration with social networks, see [[here>>doc:Main.Usage.Social_networks.WebHome]].
	13	+** messages are sent via groups and communities on social networks. For more details on Retail Engine integration with social networks, see [[here>>doc:Main.Usage.Social_networks.WebHome]].
14	14	* **Personal account** and **Mobile application** — the customer/LP Member receives information about offers including personal offers configured in the Loyalty Program using the [[content library>>doc:Main.Usage.MMP.Communications.Promotion_materials.WebHome]].
15	15	* **Receipt message** and **Cashier message** — using the [[Receipt message>>doc:Main.Usage.MMP.Marketing.Offers.Action_catalog.Cheque_message.WebHome]] and [[Cashier message>>doc:Main.Usage.MMP.Marketing.Offers.Action_catalog.Cashier_message.WebHome]] actions.
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21		-The system also integrates with [[Loymax Smart Communications>>doc:Main.General_information.Smart_Communications.WebHome]], enabling automated communication with LP Members. Learn more in the [[dedicated article>>doc:Main.General_information.Smart_Communications.WebHome]].
	21	+The system also integrates with [[Retail Engine Smart Communications>>doc:Main.Smart_Communications.WebHome]], enabling automated communication with LP Members. Learn more in the [[dedicated article>>doc:Main.Smart_Communications.WebHome]].
22	22	)))
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24	24	Communication can be categorized by two parameters: whether or not it is triggered by an event, and by the timing of message delivery.