Wiki source code of General settings
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| 1 | (% class="lead" %) | ||
| 2 | The **General Settings** section is designed to configure the basic parameters of Loymax Smart Communications. In this section, users can set up configurations for [[message templates>>doc:Main.Smart_Communications.SMC_Use.Mass_messaging.Email_mass_messaging.Templates.WebHome]] and enable functionalities that will be applied by default when creating mailings. | ||
| 3 | |||
| 4 | The **General Settings** section includes the following subsections: | ||
| 5 | |||
| 6 | * [[Contact Details>>doc:||anchor="01"]]; | ||
| 7 | * [[Email>>doc:||anchor="02"]]; | ||
| 8 | * [[SMS>>doc:||anchor="03"]]; | ||
| 9 | * [[Push>>doc:||anchor="04"]]; | ||
| 10 | * [[Business Logic>>doc:||anchor="05"]]; | ||
| 11 | * [[Extended settings>>doc:||anchor="06"]]; | ||
| 12 | |||
| 13 | === {{id name="01"/}}Contact Details === | ||
| 14 | |||
| 15 | |(% style="border-color:white; width:60%" %)((( | ||
| 16 | The **Contact Details** subsection contains the following fields that need to be filled in: | ||
| 17 | |||
| 18 | * **Company name**; | ||
| 19 | * **Logo** — select a file to upload the company logo; | ||
| 20 | * **Website** — enter company website address; | ||
| 21 | * **Contact Person**; | ||
| 22 | * **Phone**; | ||
| 23 | * **Skype**; | ||
| 24 | * **Email**; | ||
| 25 | * **Time Zone** — select the appropriate time zone from the dropdown list; | ||
| 26 | * **configs.currency.** | ||
| 27 | )))|(% style="border-color:white; width:704px" %){{lightbox image="Contact_details_en.png"/}} | ||
| 28 | |||
| 29 | === {{id name="02"/}}Email === | ||
| 30 | |||
| 31 | Settings in the **Email** subsection are used in the [[Email mass messaging>>doc:Main.Smart_Communications.SMC_Use.Mass_messaging.Email_mass_messaging.WebHome]] section. | ||
| 32 | |||
| 33 | |(% style="border-color:white; width:60%" %)((( | ||
| 34 | These data are automatically inserted into the corresponding fields when an email campaign is created: | ||
| 35 | |||
| 36 | * **Company name for unsubscription page** is displayed on the subscription management page; | ||
| 37 | * **Default sender name**; | ||
| 38 | * **Default sender address**; | ||
| 39 | * **Reply-to address** — fill in this field if replies or customer feedback are expected; | ||
| 40 | * **Enable send time interval**; | ||
| 41 | * **Time interval for email delivery** — set a time range for message delivery according to the time zone specified in the **Contact Details** section; | ||
| 42 | * **Lifetime of an email message** — specify the message lifetime in hours, days, or minutes; | ||
| 43 | * **Enable Double opt-in**; | ||
| 44 | * **Default UTM tags** — if needed, you can add UTM tags to track online advertising campaigns. If an UTM tag is defined, it will be added to all links in the email; | ||
| 45 | * **Default subscription** — check this box if you want to enable subscription by default. | ||
| 46 | |||
| 47 | After filling in all fields, click **Save**. All data entered in this section will be used by default in email campaigns. | ||
| 48 | )))|(% style="border-color:white; width:711px" %){{lightbox image="Email.png"/}} | ||
| 49 | |||
| 50 | === {{id name="03"/}}SMS === | ||
| 51 | |||
| 52 | Settings in the **SMS** subsection are used for [[SMS mass messaging>>doc:Main.Smart_Communications.SMC_Use.Mass_messaging.SMS_mass_messaging.WebHome]]. | ||
| 53 | |||
| 54 | |(% style="border-color:white; width:60%" %)((( | ||
| 55 | Fill in the fields below — the data will be automatically inserted into the appropriate fields when creating an SMS campaign: | ||
| 56 | |||
| 57 | * **Default sender name**; | ||
| 58 | * **Default country** is used to complete phone numbers provided in incomplete format. For example, if the client's number is "7816-887-178" and the field contains "UK", the SMS will be sent to "+44-7816-887-178"; | ||
| 59 | * **Enable send time interval**; | ||
| 60 | * **Time interval for SMS delivery** — SMS messages are delivered to recipients only within the time range configured in the System (e.g., from 09:00 to 21:00). If the current time at the recipient’s location falls outside of this allowed interval, the message will remain in the queue until the next day when the permitted delivery time begins; | ||
| 61 | * **SMS message lifetime** — specify the message lifetime in hours, days, or minutes; | ||
| 62 | * **Default subscription** — check this box if you want to enable subscription by default. | ||
| 63 | |||
| 64 | After completing all fields, click **Save**. All data entered in this section will be used by default in SMS campaigns. | ||
| 65 | )))|(% style="border-color:white; width:706px" %){{lightbox image="SMS.png"/}} | ||
| 66 | |||
| 67 | === {{id name="04"/}}Push === | ||
| 68 | |||
| 69 | Settings in the **Push** subsection are used for [[Push mass messaging>>doc:Main.Smart_Communications.SMC_Use.Mass_messaging.Push_mass_messaging.WebHome]]. | ||
| 70 | |||
| 71 | |(% style="border-color:white; width:60%" %)((( | ||
| 72 | Fill in the fields below and the data will be automatically applied when creating Push campaigns: | ||
| 73 | |||
| 74 | * **Enable send time interval**; | ||
| 75 | * **Time interval for Push delivery** — push notifications are delivered to recipients only within the time range configured in the System (e.g., from 09:00 to 21:00). If the current time at the recipient’s location falls outside of this allowed interval, the message will remain in the queue until the next day when the permitted delivery time begins. | ||
| 76 | * **Limit Push;** | ||
| 77 | * **Sending mode;** | ||
| 78 | * **PUSH message lifetime** — specify the message lifetime in hours, days, or minutes; | ||
| 79 | * **Default subscription** — check this box if you want to enable subscription by default. | ||
| 80 | |||
| 81 | After completing all fields, click **Save**. | ||
| 82 | )))|(% style="border-color:white; width:702px" %){{lightbox image="Push.png"/}} | ||
| 83 | |||
| 84 | === {{id name="05"/}}Business Logic === | ||
| 85 | |||
| 86 | To analyse the effectiveness of marketing campaigns in customer acquisition and retention, use the settings in the **Business Logic** section. | ||
| 87 | |||
| 88 | |(% style="border-color:white; width:60%" %)((( | ||
| 89 | * **Order attribution period, days** — the value entered here is automatically applied in the corresponding setting for mailings. For more information on receipt attribution, see [[here>>doc:Main.Smart_Communications.SMC_Use.Receipt_attribution.WebHome]]. | ||
| 90 | * **Text representation of order cancellation status** — by default set to **Canceled**. This text can be changed to any other if needed. | ||
| 91 | * **Text representation of order payment status** — by default set to **Paid**. This text can be changed to any other if needed. | ||
| 92 | * **RFM segment calculation period, months** — specify the time period for which the data should be considered when building [[RFM segments>>doc:Main.Smart_Communications.SMC_Use.Customers.RFM_segmentation.WebHome]]; | ||
| 93 | * **Campaign status by default**. | ||
| 94 | |||
| 95 | Click the **Save** button to save the data in the System. | ||
| 96 | )))|(% style="border-color:white; width:714px" %){{lightbox image="BL.png"/}} | ||
| 97 | |||
| 98 | === {{id name="06"/}}Extended settings === | ||
| 99 | |||
| 100 | |(% style="border-color:white; width:60%" %)((( | ||
| 101 | The following features are available in this subsection: | ||
| 102 | |||
| 103 | * **Show category id in segments builder**; | ||
| 104 | * The **Track website events** function allows the system to record customer visits to the website and associate this activity with the customer’s profile in the Loymax System. Based on this data, the system builds a map of the customer's interests related to products and product categories, and enables functionalities such as [[abandoned cart recovery>>doc:Main.Smart_Communications.SMC_Use.Campaigns.Abandoned_cart.WebHome]] and other web triggers. | ||
| 105 | If website event tracking is enabled, customer actions on the website will be displayed in the **Customer Profile > [[Activity>>doc:Main.Smart_Communications.SMC_Use.Customers.All_customers.WebHome||anchor="01"]]** section. | ||
| 106 | * **Enable report on top product categories** — activating this option adds the [[Product Sales>>doc:Main.Smart_Communications.SMC_Use.Mass_messaging.Mailing_report.WebHome||anchor="05"]] section to the [[mass mailing report>>doc:Main.Smart_Communications.SMC_Use.Mass_messaging.Mailing_report.WebHome]]. | ||
| 107 | * **Deduplicating messages**; | ||
| 108 | * Some categories can be excluded from the **Product Sales** report. To do this, list them in the field **Categories excluded from goods analyzers**. | ||
| 109 | )))|(% style="border-color:white; width:715px" %){{lightbox image="Extended.png"/}} | ||
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| 111 | (% class="root-extension__layer-composer" %) | ||
| 112 | ((( | ||
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| 114 | ))) |