Loymax, 2026

Wiki source code of Target Audiences

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3 Contents:
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5 {{toc depth="1"/}}
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8 = Adding and removing customers =
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10 There are two ways to add or remove customers to/from a target audience:
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12 1. (((
13 **From a user segment**.
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15 * Create a [[new segment>>doc:Main.Usage.Smart_Communications.Customers.User_segments.Segment_builder.WebHome]] or open an existing segment from the [[segment list>>doc:Main.Usage.Smart_Communications.Customers.User_segments.WebHome]].
16 * Click the icon **Include in a target audience**:
17 [[image:Tag.png]]
18 * Select the required action (add or remove) and choose the desired audience from the list:
19 [[image:Target_audience.png]]
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22 **In a campaign editor**. Include the [[Add to audience>>doc:Main.Usage.Smart_Communications.Campaigns.Actions.WebHome||anchor="HAddtoaudienceA0"]] action to the campaign chain.
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24
25 = Managing target audiences =
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27 A list of all available target audiences is displayed in the **Customers → Target audiences** section of the menu.
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29 The following information is shown for each target audience:
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31 * Name;
32 * Number of customers included in the audience;
33 * Date when the target audience was set.
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35 |(% style="border-color:#ffffff; text-align:center" %)[[image:TA_list.png]]
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37 By clicking on the **audience name** there opens a list with all customers included in that audience:
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39 |(% style="border-color:#ffffff; text-align:center" %)[[image:TA_customer_list.png]]
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41 Click on a customer’s **ID** to open their [[profile>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="Profile"]]. You will find all target audiences of this customer listed in the **Tags (target audience)** section of the customer profile.
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43 = Importing target audiences =
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45 Audiences can be imported from a file:
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47 * File-based audience import allows to create user segments based on data from a file. Requirements to file: CSV format, UTF-8 encoding.
48 * The audience import is performed by clicking on the **Import audiences** button in the **Customers → Target audiences** section:
49 [[image:Import.png]]
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51 Appearance of the audience import page:
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53 {{lightbox image="Tags_Import.png"/}}
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55 You must select the **import mode**:
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57 * Assign a single audience to all customers in the file;
58 * Assign each customer in the file their specified audience. This mode allows assigning different audiences to different customers.
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60 In the first case, the file must contain only one column with customer identifiers. These may be **identifiers** used in Smart Communications or those from the Partner system that feeds data into the service.
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62 Example file:
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66 ##123;
67 124;
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69 245.##
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72 In the second case, after the **customer identifier**, the corresponding **audience** must be specified. Both should be separated by a semicolon.
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76 ##123; Audience 1
77 124; Audience 2
78 125; Audience 3
79 245; Audience 4##
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82 When uploading the file, specify which type of **identifier** is used in the file:
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84 {{lightbox image="File_format.png"/}}
Created 2025/07/02 04:59
Last edited 2025/07/02 04:59

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