Wiki source code of 3. Campaigns
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| 4 | **Campaign **is a communication chain that describes the rules of interaction between the Smart Communications module and [[customer profiles>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="Profile"]]. A campaign consists of one [[trigger>>doc:.Triggers.WebHome]] and one or more [[actions>>doc:.Actions.WebHome]]. Campaigns can be linear or non-linear, i.e. contain branches. | ||
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4.1 | 9 | The **Campaign **section is available for viewing and editing only for users with the respective permission: **Platform user has the permission to view and edit campaigns in Smart Communications module**. |
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4.1 | 13 | **Campaign example**: |
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| 17 | If a customer has made an order: | ||
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| 19 | 1. Wait for one hour. | ||
| 20 | 1. Send an email. | ||
| 21 | 1. Wait for three days. | ||
| 22 | 1. If the email has not been opened, send a text message to the customer, if the phone number is available. | ||
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| 25 | There is an option to set rules for a campaign to limit the number of customers that cab be added to a chain. For example, you can allow for customers to re-enter the campaign not earlier than in a year. For more information, please refer to a separate [[article>>article]]. | ||
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| 27 | It is also possible set up [[attribution rules>>attribution rules]] for a campaign to associate receipts with this campaign. | ||
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1.1 | 29 | The **Campaigns **section displays the list of all campaigns. |
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| 31 | |(% style="border-color:#ffffff; text-align:center" %){{lightbox image="Campaign_en.png" width="1000"/}} | ||
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| 33 | Overall campain** metrics** are shown at the top of the section: | ||
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| 35 | * **Number of active campaigns**; | ||
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4.1 | 36 | * **Total orders **— number of receipts/orders associated with the campaign; |
| 37 | * **Total value of orders **— amount of receipts/orders associated with the campaign. | ||
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| 39 | The following **parameters **are displayed for each campaign: | ||
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| 41 | * **Status** (active/not active/suspended); | ||
| 42 | * **Name**; | ||
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4.1 | 43 | * **Orders **— number of receipts/orders associated with the campaign; |
| 44 | * **Total value of orders** — total amount of receipts/orders associated with the campaign; | ||
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1.1 | 45 | * **Created at **— date of creation; |
| 46 | * **Updated at** — date of campaign updating; | ||
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4.1 | 48 | By checking the **Only active **box, the list shows only active campaigns. There is also an option to set the number of campaigns to be dispalyed per page. |
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1.1 | 49 | To find the needed campaign in the list, use the search bar. You can search by campaign name and by creation date. |
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| 51 | Clicking on the **campaign name **opens a page for campaign viewing and editing. | ||
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| 53 | |(% style="border-color:#ffffff; text-align:center" %)[[image:attach:Campaign_name.png]] | ||
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| 55 | It is possible to perform the following actions with the campaigns: | ||
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6.1 | 57 | * [[**Create new campaigns**>>doc:.Campaign_creation.WebHome]]; |
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1.1 | 58 | * **Edit**; |
| 59 | * **Copy**; | ||
| 60 | * **Delete**; | ||
| 61 | * [[**View the campaign statistics**>>doc:.Campaign_report.WebHome]]. |