Changes for page 3. Campaigns
From version 3.1
edited by Vera Retyeva
on 2025/05/14 06:38
on 2025/05/14 06:38
Change comment:
Upload new image "Campaign_name.png", version 1.1
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... ... @@ -1,32 +1,52 @@ 1 -(% class="box infomessage" id="H41A43043C43F43043D43844FA0-44D44243EA043A43E43C43C44343D43843A43044643843E43D43D43044F44643543F43E44743A43028432432438434435433440430444430292C43E43F43844144B43243044E44943044F43F44043043243843B43043243743043843C43E43443543944144243243844F43C43E43444343B44FSmartCommunications44143A43B43843543D44244143A43843C43843F44043E44443843B44F43C438.41A43043C43F43043D43843843043244243E43C43044243844743544143A43844043543344343B44F44043D43E43844143F43E43B43D44F44E44244144F42143844144243543C43E43944143743043443043D43D43E43944743044144243E44243E439." %) 2 -**Campaign **is a communication chain that describes the rules of interaction between the Smart Communications module and [[customer profiles>>doc:Main.Using.Smart_Communications.Customers.All_clients.WebHome||anchor="Profile"]]. A campaign consists of one [[trigger>>doc:.Triggers.WebHome]] and one or more [[actions>>doc:.Actions.WebHome]]. 1 +|(% style="border-color:white; width:942px" %)((( 2 +(% class="box infomessage" %) 3 +((( 4 +A **Campaign **is a communication chain that describes the rules of interaction between Loymax Smart Communications and [[customers>>doc:Main.Smart_Communications.SMC_Use.Customers.All_customers.WebHome||anchor="Profile"]]. A campaign consists of one [[trigger>>doc:.Triggers.WebHome]] and one or more [[actions>>doc:.Actions.WebHome]]. Campaigns can be linear or non-linear, i.e. contain branches. 5 +))) 3 3 4 4 (% class="box warningmessage" %) 5 5 ((( 6 -The **Campaign **section is available for viewing and editing only for users with the respectivepermission:**The MMPuser has the permission to view and edit campaigns in Smart Communications module**.9 +The **Campaign **section is available for viewing and editing only for users with the following permission: **Platform user has the permission to view and edit campaigns in Smart Communications module**. 7 7 ))) 11 +)))|(% style="border-color:white; width:612px" %){{lightbox image="Happy_birthday.png" width="500"/}} 8 8 13 +**Campaign example**: 14 + 15 +(% class="box" %) 16 +((( 17 +If a customer has made an order: 18 + 19 +1. Wait for one hour. 20 +1. Send an email. 21 +1. Wait for three days. 22 +1. If the email has not been opened, send a text message to the customer, if the phone number is available. 23 +))) 24 + 25 +There is an option to set rules for a campaign to limit the number of customers that cab be added to a chain. For example, you can allow for customers to re-enter the campaign not earlier than in a year. For more information, refer to a separate [[article>>doc:.Campaign_creation.WebHome]]. 26 + 27 +It is also possible set up [[attribution rules>>doc:Main.Usage.Smart_Communications.Receipt_attribution.WebHome]] for a campaign to associate receipts with this campaign. 28 + 9 9 The **Campaigns **section displays the list of all campaigns. 10 10 11 11 |(% style="border-color:#ffffff; text-align:center" %){{lightbox image="Campaign_en.png" width="1000"/}} 12 12 13 -Overall campain** metrics** are shown at the top of the section: 33 +Overall campaign** metrics** are shown at the top of the section: 14 14 15 15 * **Number of active campaigns**; 16 -* **Total orders **— number of receipts associated with the campaign; 17 -* **Total value of orders **— amount of receipts associated with the campaign. 36 +* **Total orders **— number of receipts/orders associated with the campaign; 37 +* **Total value of orders **— amount of receipts/orders associated with the campaign. 18 18 19 19 The following **parameters **are displayed for each campaign: 20 20 21 21 * **Status** (active/not active/suspended); 22 22 * **Name**; 23 -* **Orders **— number of receipts associated with the campaign; 24 -* **Total value of orders** — total amount of receipts associated with the campaign; 43 +* **Orders **— number of receipts/orders associated with the campaign; 44 +* **Total value of orders** — total amount of receipts/orders associated with the campaign; 25 25 * **Created at **— date of creation; 26 26 * **Updated at** — date of campaign updating; 27 27 28 - Bycheckingthe **Only active**box, the listwillshow only active campaigns. There is also an option to set the number of campaigns to be dispalyed per page.29 -To find the neededcampaign in the list, use the search bar. You can search by campaign name and by creation date.48 +If the **Only active** check box is selected, the list shows only active campaigns. There is also an option to set the number of campaigns to be displayed per page. 49 +To find the desired campaign in the list, use the search bar. You can search by campaign name and by creation date. 30 30 31 31 Clicking on the **campaign name **opens a page for campaign viewing and editing. 32 32 ... ... @@ -34,8 +34,8 @@ 34 34 35 35 It is possible to perform the following actions with the campaigns: 36 36 37 -* **[[Create new campaigns>>doc:.Campaigns_Creation.WebHome]]**;57 +* [[**Create new campaigns**>>doc:.Campaign_creation.WebHome]]; 38 38 * **Edit**; 39 39 * **Copy**; 40 40 * **Delete**; 41 -* [[**View the campaign statistics**>>doc:. Campaign_report.WebHome]].61 +* [[**View the campaign statistics**>>doc:.Report.WebHome]].
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