Changes for page Product recommendations for personalized mailings and website
From version 8.1
edited by Andrej Rylov
on 2025/10/22 11:21
on 2025/10/22 11:21
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To version 7.1
edited by Andrej Rylov
on 2025/10/22 11:12
on 2025/10/22 11:12
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Upload new image "Recom_02.png", version 1.2
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... ... @@ -5,7 +5,7 @@ 5 5 {{toc depth="3" start="2"/}} 6 6 ))) 7 7 8 -=== **General information** ===8 +=== **General Information** === 9 9 10 10 **Product recommendations** are a tool for creating effective customer communications via email campaigns, as well as widgets on the website and in the Mobile Application. 11 11 ... ... @@ -38,7 +38,7 @@ 38 38 * The Product Recommendations module is an optional, separately licensed feature available on a paid basis. 39 39 ))) 40 40 41 -=== **Interaction of Loymax infrastructurecomponents forgeneratingproductrecommendations** ===41 +=== **Interaction of Loymax Infrastructure Components for Generating Product Recommendations** === 42 42 43 43 Data sources for receipts, customers, and products from the product catalog used to generate product recommendations include the **DWH BI** data warehouse and/or the **ClickHouse SmartCom** database management system. This data is transferred to the **Loymax AI** module, where it is processed and product recommendations are calculated using ML algorithms. The resulting recommendations are then delivered via API to **data marts**. The **API-proxy server** validates incoming requests and formats responses for Smart Communications. **Smart Communications** retrieves responses from the **API-proxy server**, enriches them with data (images, product names, links, prices, etc.), inserts them into predefined templates, and sends mass messagings containing the generated product recommendations to customers. 44 44 ... ... @@ -104,9 +104,9 @@ 104 104 1. Mobile Application, 105 105 1. Personal Account. 106 106 107 -=== **{{id name="01"/}} **Popular Products** algorithm** ===107 +=== **{{id name="01"/}}“Popular Products” Algorithm** === 108 108 109 -==== 1. Description of the Popular Products algorithm ====109 +==== 1. Description of the **Popular Products** Algorithm ==== 110 110 111 111 The **Popular Products** algorithm calculates a ranking across the [[entire*>>doc:||anchor="Star"]] product list. It recommends the top-N most popular products from each category based on each product’s position in the overall ranking. 112 112 This approach recommends a broader range of products (i.e., several items from different categories), which is preferable for achieving business goals. ... ... @@ -113,8 +113,10 @@ 113 113 Product rankings are calculated based on total units sold across all customer purchases—i.e., the most purchased items. 114 114 **All purchases** include both online and offline transactions processed through Loymax. 115 115 116 -==== 2. Use cases for the Popular Productsalgorithm inpersonalizedcampaigns ====116 +==== 2. Use Cases for the **Popular Products** Algorithm in Personalized Campaigns ==== 117 117 118 +**Email Campaigns:** 119 + 118 118 (% class="table-bordered" style="width:1218px" %) 119 119 (% class="info" %)|(% style="text-align:center; width:399px" %)**Campaign**|(% style="text-align:center; width:370px" %)**Trigger**|(% style="text-align:center; width:446px" %)**Use Case** 120 120 |(% style="width:399px" %)[[**Abandoned View**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H41144043E44843543D43D44B43943F44043E44143C43E442440"]]|(% style="width:370px" %)Product viewed but not purchased|(% style="width:446px" %)((( ... ... @@ -133,7 +133,7 @@ 133 133 After a defined time interval (t), send a reminder email about the abandoned cart along with the most popular products. 134 134 ))) 135 135 136 - ====(% style="color:inherit; font-family:Montserrat,sans-serif; font-size:20px; font-weight:600" %)3. Examples ofusing the (% style="color:inherit; font-family:Montserrat,sans-serif; font-size:20px" %)Popular Products(% style="color:inherit; font-family:Montserrat,sans-serif; font-size:20px; font-weight:600" %)algorithm forwebsitepersonalization(%%) ====138 +(% style="color:inherit; font-family:Montserrat,sans-serif; font-size:20px; font-weight:600" %)3. Examples of Using the (% style="color:inherit; font-family:Montserrat,sans-serif; font-size:20px" %)**Popular Products**(% style="color:inherit; font-family:Montserrat,sans-serif; font-size:20px; font-weight:600" %) Algorithm for Website Personalization 137 137 138 138 (% class="table-bordered" style="width:1218px" %) 139 139 (% class="info" %)|(% style="text-align:center; width:399px" %)**Campaign**|(% style="text-align:center; width:370px" %)**Trigger**|(% style="text-align:center; width:446px" %)**Use Case** ... ... @@ -144,15 +144,15 @@ 144 144 |(% style="width:399px" %)[[**Current Category Page View**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H41A43B43843543D44243F43E44143C43E44244043543B43F44043E43444343A44243E43244344E43A43044243543343E44043844EA043D430441430439442435"]]|(% style="width:370px" %)Category view|(% style="width:446px" %)**Popular Products** section. 145 145 Customer is browsing a category. The most popular products are displayed. 146 146 147 -==== 4. General concept of the Popular Productsalgorithm ====149 +==== 4. General Concept of the **Popular Products** Algorithm ==== 148 148 149 149 **Example**: Generating recommendations by selecting the top 1 most popular product from each category. 150 150 151 151 |(% style="border-color:#ffffff; text-align:center" %)[[image:attach:Recommendations_01.png]] 152 152 153 -=== **{{id name="02"/}}Popular Products in Category algorithm** ===155 +=== **{{id name="02"/}}“Popular Products in Category” Algorithm** === 154 154 155 -==== 1. Description of the Popular Products in Category algorithm ====157 +==== 1. Description of the **Popular Products in Category** Algorithm ==== 156 156 157 157 The **Popular Products in Category** algorithm calculates a popularity ranking among products within each specific category. 158 158 ... ... @@ -161,18 +161,20 @@ 161 161 Product rankings are calculated based on total units sold across all customer purchases—i.e., the most purchased items. 162 162 **All purchases** include both online and offline transactions processed through Loymax. 163 163 164 -==== 2. Use cases for the Popular Products in Categoryalgorithm inpersonalizedcampaigns ====166 +==== 2. Use Cases for the **Popular Products in Category** Algorithm in Personalized Campaigns ==== 165 165 166 166 Recommended products are selected based on the customer’s previously viewed/ordered/purchased items and the category (i.e., category ID) to which those items belong. 167 167 168 168 The category/classifier level assigned to a product can be either the lowest or a higher level in the hierarchy. 169 169 172 +**Email Campaigns:** 173 + 170 170 (% class="table-bordered" style="width:1218px" %) 171 171 (% class="info" %)|(% style="text-align:center; width:399px" %)**Campaign**|(% style="text-align:center; width:370px" %)**Trigger**|(% style="text-align:center; width:446px" %)**Use Case** 172 172 |(% style="width:399px" %)[[**Abandoned View**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H41144043E44843543D43D44B43943F44043E44143C43E442440"]]|(% style="width:370px" %)Product viewed but not purchased|(% style="width:446px" %)Send an email after X days recommending the most popular products in the same category. 173 173 |(% style="width:399px" %)[[**Abandoned Cart**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H41144043E44843543D43D43044F43A43E44043743843D430"]]|(% style="width:370px" %)Product added to cart but not purchased|(% style="width:446px" %)Send an email after X days recommending the most popular products in the same category. 174 174 175 -==== 3. Use cases for the Popular Products in Categoryalgorithm inwebsitepersonalization ====179 +==== 3. Use Cases for the **Popular Products in Category** Algorithm in Website Personalization ==== 176 176 177 177 Recommended products are selected based on the customer’s on-site behavior (event tracking) and the category (i.e., category ID) of the viewed product. The classifier level (i.e., category) can be configured—it may be the lowest level or a higher-level category. 178 178 ... ... @@ -181,7 +181,7 @@ 181 181 |(% style="width:399px" %)[[**Current Product Page View**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H41A43B43843543D44243F43E44143C43E44244043543B43F44043E43444343A442A043D430441430439442435"]]|(% style="width:369px" %)Product view|(% style="width:447px" %)**Compared With This Product** section. 182 182 Recommend popular products from the same category based on the currently viewed item. 183 183 184 -==== 4. General concept of thealgorithm ====188 +==== 4. General Concept of the Algorithm ==== 185 185 186 186 Product rankings are calculated at each classifier level (**Group ID**, **Subgroup ID**, **Category ID**) across all products belonging to that hierarchical level—i.e., all items in the group/subgroup/category—regardless of deeper nesting. 187 187 ... ... @@ -191,22 +191,24 @@ 191 191 192 192 |(% style="border-color:#ffffff; text-align:center" %)[[image:attach:Recom_02.png]] 193 193 194 -=== **{{id name="03"/}}Similar Products algorithm** ===198 +=== **{{id name="03"/}}“Similar Products” Algorithm** === 195 195 196 -==== 1. Description of the Similar Products algorithm ====200 +==== 1. Description of the **Similar Products** Algorithm ==== 197 197 198 198 The **Similar Products** algorithm recommends alternative [[products*>>doc:||anchor="Star"]] that are the most similar to the viewed/ordered/purchased item. 199 199 200 200 It recommends N products that have similar attributes to the viewed/ordered/purchased product. 201 201 202 -==== 2. Use cases for the Similar Productsalgorithm inpersonalizedcampaigns ====206 +==== 2. Use Cases for the **Similar Products** Algorithm in Personalized Campaigns ==== 203 203 208 +**Email Campaigns:** 209 + 204 204 (% class="table-bordered" style="width:1218px" %) 205 205 (% class="info" %)|(% style="text-align:center; width:399px" %)**Campaign**|(% style="text-align:center; width:370px" %)**Trigger**|(% style="text-align:center; width:446px" %)**Use Case** 206 206 |(% style="width:399px" %)[[**Abandoned View**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H41144043E44843543D43D44B43943F44043E44143C43E442440"]]|(% style="width:370px" %)Product viewed but not ordered|(% style="width:446px" %)Send an email after X days with alternative products similar to those viewed by the customer. 207 207 |(% style="width:399px" %)[[**Abandoned Cart**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H41144043E44843543D43D43044F43A43E44043743843D430"]]|(% style="width:370px" %)Product added to cart but not purchased|(% style="width:446px" %)Send an email after X days with alternative products similar to those viewed by the customer. 208 208 209 -==== 3. Use cases for the Similar Productsalgorithm inwebsitepersonalization ====215 +==== 3. Use Cases for the **Similar Products** Algorithm in Website Personalization ==== 210 210 211 211 (% class="table-bordered" style="width:1218px" %) 212 212 (% class="info" %)|(% style="text-align:center; width:399px" %)**Campaign**|(% style="text-align:center; width:369px" %)**Trigger**|(% style="text-align:center; width:447px" %)**Use Case** ... ... @@ -213,7 +213,7 @@ 213 213 |(% style="width:399px" %)[[**Current Product Page View**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H41A43B43843543D44243F43E44143C43E44244043543B43F44043E43444343A442A043D430441430439442435"]]|(% style="width:369px" %)Product view|(% style="width:447px" %)**You Might Like** section. 214 214 Recommend alternative products similar to the one currently viewed by the customer. 215 215 216 -==== 4. General concept of thealgorithm ====222 +==== 4. General Concept of the Algorithm ==== 217 217 218 218 |(% style="border-color:white; width:368px" %)[[image:attach:ARL_rules_example.gif]]|(% style="border-color:white; width:1070px" %)((( 219 219 For each product, a neural network generates an N-dimensional vector representation (embedding) based on product descriptions, attributes, purchase/view statistics/content. ... ... @@ -225,14 +225,16 @@ 225 225 Similar products are selected based on minimal cosine distance between vectors—i.e., those sharing the most similar combination of product attributes. 226 226 ))) 227 227 228 -=== **{{id name="04"/}}Bought Together algorithm** ===234 +=== **{{id name="04"/}}“Bought Together” Algorithm** === 229 229 230 -==== 1. Description of the Bought Together algorithm ====236 +==== 1. Description of the **Bought Together** Algorithm ==== 231 231 232 232 The **Bought Together** algorithm recommends products that most frequently appear in the same transaction as the viewed/ordered/purchased items. 233 233 234 -==== 2. Use cases for the Bought Togetheralgorithm inpersonalizedcampaigns ====240 +==== 2. Use Cases for the **Bought Together** Algorithm in Personalized Campaigns ==== 235 235 242 +**Email Campaigns:** 243 + 236 236 (% class="table-bordered" style="width:1218px" %) 237 237 (% class="info" %)|(% style="text-align:center; width:399px" %)**Campaign**|(% style="text-align:center; width:370px" %)**Trigger**|(% style="text-align:center; width:446px" %)**Use Case** 238 238 |(% style="width:399px" %)[[**Abandoned View**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H41144043E44843543D43D44B43943F44043E44143C43E442440"]]|(% style="width:370px" %)Product viewed but not ordered|(% style="width:446px" %)Send an email after X days with products most frequently bought together with the item viewed by the customer. ... ... @@ -239,7 +239,7 @@ 239 239 |(% style="width:399px" %)[[**Abandoned Cart**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H41144043E44843543D43D43044F43A43E44043743843D430"]]|(% style="width:370px" %)Product added to cart but not purchased|(% style="width:446px" %)Send an email after X days with products most frequently bought together with the items in the customer’s cart. 240 240 |(% style="width:399px" %)[[**Thank You for Your Purchase!**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H42143443543B43043D43743043A430437"]]|(% style="width:370px" %)Customer made a purchase|(% style="width:446px" %)Send an email after X days with products most frequently bought together with the items in the customer’s order. 241 241 242 -==== 3. Use cases for the Bought Togetheralgorithm inwebsitepersonalization ====250 +==== 3. Use Cases for the **Bought Together** Algorithm in Website Personalization ==== 243 243 244 244 (% class="table-bordered" style="width:1218px" %) 245 245 (% class="info" %)|(% style="text-align:center; width:399px" %)**Campaign**|(% style="text-align:center; width:369px" %)**Trigger**|(% style="text-align:center; width:447px" %)**Use Case** ... ... @@ -248,7 +248,7 @@ 248 248 |(% style="width:399px" %)[[**Product Added to Cart**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H41443E43143043243B43543D44243E43243044043243A43E43D44243543943D435440"]]|(% style="width:369px" %)Product added to cart|(% style="width:447px" %)**Frequently Bought Together** section. 249 249 Recommend complementary products. 250 250 251 -==== 4. General concept of the Bought Togetheralgorithm ====259 +==== 4. General Concept of the **Bought Together** Algorithm ==== 252 252 253 253 This algorithm incorporates a series of models and techniques based on the **[[Association Rule Learning>>https://en.wikipedia.org/wiki/Association_rule_learning]]** methodology. 254 254 ... ... @@ -283,9 +283,9 @@ 283 283 * Pears to a customer who purchased Brie cheese (Rule 3). 284 284 ))) 285 285 286 -=== **{{id name="05"/}}Personalized Product Recommendations algorithm** ===294 +=== **{{id name="05"/}}“Personalized Product Recommendations” Algorithm** === 287 287 288 -==== 1. Description of the Personalized Product Recommendations algorithm ====296 +==== 1. Description of the **Personalized Product Recommendations** Algorithm ==== 289 289 290 290 (% class="wikigeneratedid" id="H" %) 291 291 The **Personalized Product Recommendations** algorithm generates product suggestions based on an individual customer’s behavior (Customer ID) and the behavior of similar customers. ... ... @@ -294,8 +294,10 @@ 294 294 (% class="wikigeneratedid" %) 295 295 To predict optimal customer preferences, the machine learning model uses data on customer behavior and purchase history, online activity, customer profiles and attributes, product attributes and statistics, and other parameters. 296 296 297 -==== 2. Use cases for the Personalized Product Recommendationsalgorithm inpersonalizedcampaigns ====305 +==== 2. Use Cases for the **Personalized Product Recommendations** Algorithm in Personalized Campaigns ==== 298 298 307 +**Email Campaigns:** 308 + 299 299 (% class="table-bordered" style="width:1218px" %) 300 300 (% class="info" %)|(% style="text-align:center; width:399px" %)**Campaign**|(% style="text-align:center; width:370px" %)**Trigger**|(% style="text-align:center; width:446px" %)**Use Case** 301 301 |(% style="width:399px" %)((( ... ... @@ -308,7 +308,7 @@ 308 308 |(% style="width:399px" %)**Declining Purchase Amount**|(% style="width:370px" %)Customer’s purchase amount decreased by X% over a period|(% style="width:446px" %)If purchase amount drops by X%, send an email with personalized product recommendations. 309 309 |(% style="width:399px" %)[[**Declining Website Visits**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H41F44043E44843B43E43443D43543944143F43E44143B43543443D43543343E43F43E44143544943543D43844F441430439442430"]]|(% style="width:370px" %)Customer hasn’t visited the site|(% style="width:446px" %)Send an email if the customer hasn’t visited the site in X days. 310 310 311 -==== 3. Use cases for the Personalized Product Recommendationsalgorithm inwebsitepersonalization ====321 +==== 3. Use Cases for the **Personalized Product Recommendations** Algorithm in Website Personalization ==== 312 312 313 313 (% class="table-bordered" style="width:1227px" %) 314 314 (% class="info" %)|(% style="text-align:center; width:399px" %)**Campaign**|(% style="text-align:center; width:369px" %)**Trigger**|(% style="text-align:center; width:452px" %)**Use Case** ... ... @@ -317,7 +317,7 @@ 317 317 |(% style="width:399px" %)[[**Website Login**>>doc:Main.Usage.Smart_Communications.Campaign_list.Triggers.WebHome||anchor="H41A43B43843543D44243F43E44143544243843B441430439442"]]|(% style="width:369px" %)Authorized customer login|(% style="width:452px" %)**You Might Like** or **Just for You** section. 318 318 Recommendations related to the viewed product. 319 319 320 -==== 4. General concept of the Personalized Product Recommendationsalgorithm ====330 +==== 4. General Concept of the **Personalized Product Recommendations** Algorithm ==== 321 321 322 322 The **Personalized Product Recommendations** algorithm is an ensemble of multiple models and algorithms. Its foundation is the [[Collaborative Filtering>>https://en.wikipedia.org/wiki/Collaborative_filtering]] technique. 323 323 Using this method within an ensemble of models—alongside other algorithms—produces more relevant product recommendations for each customer.