Loymax, 2026

Changes for page Loymax Glossary

From version 8.1
edited by Anastasia Zanina
on 2024/01/25 02:20
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To version 24.1
edited by Vera Retyeva
on 2025/10/06 04:28
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Summary

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1 -XWiki.zanina
1 +XWiki.VeraRetyeva
Content
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10 10  1. Customer loyalty program implemented in the Member's retail chains, which is automated using Loymax software.
11 11  1. A complex of marketing activities aimed at stimulating sales to existing customers in the future.
12 12  )))
13 -|(% style="width:280px" %)**[[User>>doc:Main.Using.MMP.Admin_panel.MMP_users.WebHome]]**|(% style="width:1210px" %)A natural person using any system, any software product, application. When using this term, as a rule, its clarification is given, for example, MMP User, Personal Account User, Mobile Application User.
14 -|(% style="width:280px" %)**Registration**|(% style="width:1210px" %)The process when the Customer transfers his/her data necessary to create a Member's profile in the Loyalty Program and activate a bonus card. Registration can be carried out by the LP Member independently (in the [[Personal Account>>doc:Main.Using.Personal_account.Typical_processes.Registration.WebHome]], [[Mobile Application>>doc:Main.Using.Mobile_application.Typical_processes.Registration.WebHome]] or [[Chatbot>>doc:Sandbox.Chatbot.Bot_typical_processes.Registration.WebHome]]) or with the help of the [[Call Center>>path:/xwiki/bin/view/Main/Using/Contact_center/Typical_processes/Registration_by_calling/]] Agent.
13 +|(% style="width:280px" %)**[[User>>doc:Main.Using.MMP.Admin_panel.MMP_users.WebHome]]**|(% style="width:1210px" %)A person using any system, any software product, application. When using this term, as a rule, its clarification is given, for example, Loymax Platform User, Personal Account User, Mobile Application User.
14 +|(% style="width:280px" %)**Registration**|(% style="width:1210px" %)The process when the Customer transfers his/her data necessary to create a Member's profile in the Loyalty Program and activate a bonus card. Registration can be carried out by the LP Member independently (in the [[Personal Account>>doc:Main.Using.Personal_account.Typical_processes.Registration.WebHome]], [[Mobile Application>>doc:Main.Using.Mobile_application.Typical_processes.Registration.WebHome]]) or with the help of the [[Call Center>>path:/xwiki/bin/view/Main/Using/Contact_center/Typical_processes/Registration_by_calling/]] Agent.
15 15  |(% style="width:280px" %)**Authorization**|(% style="width:1210px" %)(((
16 -1. Authentication process of the LP Member's data entered by the Member in the authorization form when entering his/her profile in the Loyalty Program in the [[Personal Account>>doc:Main.Using.Personal_account.Typical_processes.Authorization.WebHome]], [[Mobile Application>>doc:Main.Using.Mobile_application.Typical_processes.Authorization.WebHome]] or [[Chatbot>>doc:Sandbox.Chatbot.Bot_typical_processes.Authorization.WebHome]].
17 -1. Authentication process of the User's data in the MMP entered by him/her in the authorization form when entering his/her profile in the MMP.
16 +1. Authentication process of the LP Member's data entered by the Member in the authorization form when entering his/her profile in the Loyalty Program in the [[Personal Account>>doc:Main.Using.Personal_account.Typical_processes.Authorization.WebHome]], [[Mobile Application>>doc:Main.Using.Mobile_application.Typical_processes.Authorization.WebHome]].
17 +1. Authentication process of the User's data in Loymax Platform entered by him/her in the authorization form when entering his/her profile in Loymax Platform.
18 18  )))
19 19  |(% style="width:280px" %)**[[Account>>doc:Main.General_information.Loymax_Loyalty.Multiscount.WebHome]]**|(% style="width:1210px" %)(((
20 20  A virtual bonus account containing an activated (available for payment) and non-activated balance in certain virtual currency.
... ... @@ -21,22 +21,21 @@
21 21  
22 22  One card can contain several accounts, and the account can be linked to several cards, including several customers (when merging accounts).
23 23  )))
24 -|(% style="width:280px" %)**Receipt**|(% style="width:1210px" %)A paper document of a set form, which is usually automatically printed by a cash register. The reciept is a document confirming the fact that a client purchased products/services from the Partner.
24 +|(% style="width:280px" %)**Receipt**|(% style="width:1210px" %)A paper document of a set form, which is usually automatically printed by a POS terminal. The receipt is a document confirming the fact that a customer purchased products/services from the Company.
25 25  |(% style="width:280px" %)**[[Limit>>doc:Main.Using.MMP.Admin_panel.Limits.WebHome]]**|(% style="width:1210px" %)Limitation on the performance of actions in the system, which is configured to ensure information security when interacting with the system and to protect customer data from unauthorized use.
26 -|(% style="width:280px" %)**Client services**|(% style="width:1210px" %)A set of platforms that allow customers to independently interact with the Loyalty Program. For example, client services include [[Personal Account>>path:/xwiki/bin/view/Main/Using/Personal_account/]], [[Mobile Application>>path:/xwiki/bin/view/Main/Using/Mobile_application/]] and [[Chatbot>>path:/xwiki/bin/view/Main/Using/Chatbot/]].
26 +|(% style="width:280px" %)**Customer services**|(% style="width:1210px" %)A set of platforms that allow customers to independently interact with the Loyalty Program. For example, customer services include [[Personal Account>>path:/xwiki/bin/view/Main/Using/Personal_account/]], [[Mobile Application>>path:/xwiki/bin/view/Main/Using/Mobile_application/]] and [[Chatbot>>path:/xwiki/bin/view/Main/Using/Chatbot/]].
27 27  |(% style="width:280px" %)**[[Personal account>>doc:Main.Using.Personal_account.WebHome]]**|(% style="width:1210px" %)(((
28 -1. An electronic customer portal allowing them to interact with the Loyalty Program. The Personal account is located on a separate second-third level domain, which is registered by the Client.
28 +1. An electronic customer portal allowing them to interact with the Loyalty Program. The Personal account is located on a separate second-third level domain, which is registered by the customer.
29 29  1. The section of the [[Mobile Application>>doc:Main.Using.Mobile_application.WebHome]] of the Loyalty Program, in which the Member of the LP can manage the data of his/her account in the Loyalty Program.
30 -1. The functionality of the [[Chatbot>>doc:Sandbox.Chatbot.WebHome]], which allows customers to use it to manage their account data in the Loyalty Program.
31 31  )))
32 32  |(% style="width:280px" %)**[[Mobile application>>doc:Main.Using.Mobile_application.WebHome]]**|(% style="width:1210px" %)Software that allows customers to work with sections of the Personal Account of the Loyalty Program using mobile devices.
33 -(% class="active" %)|(% colspan="2" style="text-align:center" %)**Partners**
34 -|(% style="width:280px" %)**Client**|(% style="width:1210px" %)Potential partner; a legal entity or natural person providing products, services, wishing to implement the Loymax system, but has not yet signed an implementation agreement.
35 -|(% style="width:280px" %)**[[Partner>>doc:Main.Using.MMP.Admin_panel.Partners.WebHome]]**|(% style="width:1210px" %)A legal entity or individual that provides products, services, who has the ability to accept Loymax cards when calculating and provide preferences for the purchase of products or services.
36 -|(% style="width:280px" %)**Partner in the implementation process**|(% style="width:1210px" %)A legal entity or natural person that has signed an agreement with Loymax about the implementation of the Loymax system and is at the stage of the pilot launch and use of the system.
32 +(% class="active" %)|(% colspan="2" style="text-align:center" %)**Companies**
33 +|(% style="width:280px" %)**Client**|(% style="width:1210px" %)Potential Company; a legal entity or natural person providing products, services, wishing to implement the Loymax system, but has not yet signed an implementation agreement.
34 +|(% style="width:280px" %)**[[Company>>doc:Main.Usage.MMP.Admin_panel.Companies.WebHome]]**|(% style="width:1210px" %)A legal entity or individual that provides products, services, who has the ability to accept Loymax cards when calculating and provide preferences for the purchase of products or services.
35 +|(% style="width:280px" %)**Company in the implementation process**|(% style="width:1210px" %)A legal entity or natural person that has signed an agreement with Loymax about the implementation of the Loymax system and is at the stage of the pilot launch and use of the system.
37 37  (% class="active" %)|(% colspan="2" style="text-align:center" %)**Customers**
38 38  |(% style="width:280px" %)**Customer**|(% style="width:1210px" %)(((
39 -A natural person who is a consumer or a potential consumer of products and services of a Loyalty Program Partner, but has not completed the registration process in the Loyalty Program and does not receive preferences in full.
38 +A person who is a consumer or a potential consumer of products and services of a Company Loyalty Program, but has not completed the registration process in the Loyalty Program and does not receive preferences in full.
40 40  
41 41  The Customer can become an LP Member if he/she performs the mandatory actions* to complete registration in the Loyalty Program:
42 42  
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58 58  *The list of required steps to complete registration can be configured individually for each Loyalty Program.
59 59  )))
60 60  |(% style="width:280px" %)**Customers**|(% style="width:1210px" %)The general concept that unites clients and LP Members.
61 -|(% style="width:280px" %)**[[Customer attribute>>doc:Main.Using.MMP.Admin_panel.Client_attributes.WebHome]]**|(% style="width:1210px" %)(((
60 +|(% style="width:280px" %)[[**Customer attribute**>>doc:Main.Usage.MMP.Admin_panel.Customer_attributes.WebHome]]|(% style="width:1210px" %)(((
62 62  Characteristics of the LP Member, allowing on the basis of it to interact with him/her through the Loyalty Program.
63 63  
64 64  Based on customer attributes, you can set up offers and build communications with the LP Members.
65 65  )))
66 -|(% style="width:280px" %)**[[Target audience>>doc:Main.Using.MMP.CRM.Target_groups.WebHome]]**|(% style="width:1210px" %)The list of customers, formed according to a certain criterion, in order to organize the interaction with this segment of customers: creating special offers, personal offers, mailings, etc.
65 +|(% style="width:280px" %)**Target audience**|(% style="width:1210px" %)The list of customers, formed according to a certain criterion, in order to organize the interaction with this segment of customers: creating special offers, personal offers, mailings, etc.
67 67  |(% style="width:280px" %)**[[LP Member status>>doc:Main.Using.MMP.Marketing.Offers.Offers_creation_examples.Offers_for_customer.Offers_from_members_status.WebHome]]**|(% style="width:1210px" %)The value of a certain [[attribute>>doc:Main.Using.MMP.Marketing.Status_system_using.StatusSystem.WebHome]], which may be changed depending on the behavior of the LP Member, and with certain settings of the offer, may affect the number of preferences provided to this LP Member.
68 68  |(% style="width:280px" %)**[[Referrer>>doc:Main.Using.MMP.Marketing.Offers.Offers_creation_examples.Offers_for_customer.Offers_for_customer_activity.Offers_for_friends_invitation.WebHome]]**|(% style="width:1210px" %)Registered Member who invites new customers to the Loyalty Program. The referrer card number is entered by the referral when registering in the Loyalty Program.
69 69  |(% style="width:280px" %)**[[Referral>>doc:Main.Using.MMP.Marketing.Offers.Offers_creation_examples.Offers_for_customer.Offers_for_customer_activity.Offers_for_friends_invitation.WebHome]]**|(% style="width:1210px" %)(((
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84 84  )))
85 85  |(% style="width:280px" %)**[[Additional card>>doc:Main.Using.MMP.Admin_panel.Cards_issue.WebHome||anchor="anchor2"]]**|(% style="width:1210px" %)A physical card that has a parent and inherits its state. An additional card has the same owner as the parent card, but it is impossible to deduct from such a card.
86 86  |(% style="width:280px" %)**[[Virtual card>>doc:Main.Using.MMP.Admin_panel.Cards_issue.WebHome||anchor="anchor2"]]**|(% style="width:1210px" %)A card available only in the Mobile Application, in the Personal Account, or in the Chatbot. It can be used as an identifier of the Customer/LP Member when making purchases.
87 -|(% style="width:280px" %)**[[Gift card>>doc:Sandbox.Gift_card.Gift_cards1.WebHome]]**|(% style="width:1210px" %)A payment instrument in the Loymax system with bonus points on the account, with which the gift card holder can pay in full or in part for the purchase at the LP Partner's points of sale.
88 -|(% style="width:280px" %)**[[Card category>>doc:Main.Using.MMP.Admin_panel.Cards_categories.WebHome]]**|(% style="width:1210px" %)Characteristics of the card, created in a special section of the MMP and indicated when creating a card issue. Categories of cards enable to distribute them according to certain criteria and are used as a filter in offers.
86 +|(% style="width:280px" %)**[[Card category>>doc:Main.Using.MMP.Admin_panel.Cards_categories.WebHome]]**|(% style="width:1210px" %)Characteristics of the card, created in a special section of Loymax Platform and indicated when creating a card issue. Categories of cards enable to distribute them according to certain criteria and are used as a filter in offers.
89 89  |(% style="width:280px" %)**[[Card aggregator>>doc:Main.Using.Electronic_cards.WebHome]]**|(% style="width:1210px" %)An external, third-party mobile application that allows using a smartphone to store and use physical loyalty program cards.
90 90  |(% style="width:280px" %)**Electronic card**|(% style="width:1210px" %)(((
91 91  A physical bonus card that the LP Member keeps and uses using the [[card aggregator>>doc:Main.Using.Electronic_cards.WebHome]].
... ... @@ -94,14 +94,14 @@
94 94  The verification code of the bonus card, printed on its back. CVC codes are generated for bonus cards when a special flag is set during the creation of a card issue.
95 95  )))
96 96  (% class="active" %)|(% colspan="2" style="text-align:center" %)**Currency**
97 -|(% style="width:280px" %)**[[Cash register currency>>doc:Main.General_information.Loymax_Loyalty.Multiscount.WebHome]]**|(% style="width:1210px" %)(((
98 -Conventional units with which customers pay for products/services from the Partner. The default virtual currency is rubles.
95 +|(% style="width:280px" %)**[[POS currency>>doc:Main.General_information.Loymax_Loyalty.Multiscount.WebHome]]**|(% style="width:1210px" %)(((
96 +Conventional units with which customers pay for products/services from the Company. The default virtual currency is euro.
99 99  )))
100 100  |(% style="width:280px" %)**[[Virtual currency>>doc:Main.General_information.Loymax_Loyalty.Multiscount.WebHome]]**|(% style="width:1210px" %)(((
101 101  Conventional units accrued to a Customer for purchases of products (services, works) made by him/her in trade and service organizations on certain conditions within the framework of various events in the system. The default virtual currency is bonus points.
102 102  )))
103 103  |(% style="width:280px" %)**Bonus points**|(% style="width:1210px" %)Default virtual currency.
104 -|(% style="width:280px" %)**[[Lifetime of bonus points>>doc:Main.Using.MMP.Marketing.Bonuses_life_time.WebHome]]**|(% style="width:1210px" %)The period of time within which virtual currency can be deducted as payment for purchases.
102 +|(% style="width:280px" %)**[[Bonus points lifetime>>doc:Main.Using.MMP.Marketing.Bonuses_life_time.WebHome]]**|(% style="width:1210px" %)The period of time within which virtual currency can be deducted as payment for purchases.
105 105  |(% style="width:280px" %)**[[Bonus points with lifetime>>doc:Main.Using.MMP.Marketing.Bonuses_life_time.WebHome]]**|(% style="width:1210px" %)A virtual currency that can be used for a specified lifetime.
106 106  |(% style="width:280px" %)**[[Time of bonus points activation>>doc:Main.Using.MMP.Marketing.Bonuses_life_time.WebHome]]**|(% style="width:1210px" %)(((
107 107  The period after which the virtual currency accrued to the account can be used for deduction.
... ... @@ -109,9 +109,9 @@
109 109  |(% style="width:280px" %)**[[Bonus points expiration date>>doc:Main.Using.MMP.Marketing.Bonuses_life_time.WebHome]]**|(% style="width:1210px" %)(((
110 110  The period after which the virtual currency unused within the specified period cannot be used for deduction.
111 111  )))
112 -|(% style="width:280px" %)**[[Bonus rate>>doc:Main.Using.MMP.Marketing.Offers.Action_catalog.Payment.WebHome]]**|(% style="width:1210px" %)The ratio of the virtual currency value to the cash register currency.
113 -|(% style="width:280px" %)**[[Multiple accounts>>doc:Main.General_information.Loymax_Loyalty.Multiscount.WebHome]]**|(% style="width:1210px" %)1. The ability to maintain customer bonus accounts using several virtual currencies created in the MMP.
114 -2. The ability to create several virtual currencies in the MMP within one LP Partner.
110 +|(% style="width:280px" %)**[[Bonus rate>>doc:Main.Using.MMP.Marketing.Offers.Action_catalog.Payment.WebHome]]**|(% style="width:1210px" %)The ratio of the virtual currency value to the POS terminal currency.
111 +|(% style="width:280px" %)**[[Multiple accounts>>doc:Main.General_information.Loymax_Loyalty.Multiscount.WebHome]]**|(% style="width:1210px" %)1. The ability to maintain customer bonus accounts using several virtual currencies created in Loymax Platform.
112 +2. The ability to create several virtual currencies in Loymax Platform within one LP Company.
115 115  |(% style="width:280px" %)**Bonus points accrual**|(% style="width:1210px" %)(((
116 116  Replenishment of the customer's bonus account with virtual currency as a result of an [[offer>>doc:Main.Using.MMP.Marketing.Offers.Action_catalog.Bonuses.WebHome]], or [[manually>>doc:Main.Using.MMP.Marketing.Deposit_and_withdrawal.Deposit.WebHome]].
117 117  )))
... ... @@ -119,90 +119,90 @@
119 119  Reduction of the number of bonus points on the account of the LP Member as a result of their payment for part of the purchase within a special [[offer>>doc:Main.Using.MMP.Marketing.Offers.Action_catalog.Payment.WebHome]] or as a result of [[manual operation of deduction>>doc:Main.Using.MMP.Marketing.Deposit_and_withdrawal.Withdrawal.WebHome]].
120 120  )))
121 121  (% class="active" %)|(% colspan="2" style="text-align:center" %)**Offers**
122 -|(% style="width:280px" %)**[[Offer>>doc:Main.Using.MMP.Marketing.Offers.WebHome]]**|(% style="width:1210px" %)It is a complex of mechanics (events, actions, and filters) aimed at realization of the marketing strategy of companies. Offer may be limited by time period, target audience, location, etc.
120 +|(% style="width:280px" %)**[[Offer>>doc:Main.Usage.MMP.Marketing.Offers.WebHome]]{{id name="offer"/}}**|(% style="width:1210px" %)It is a complex of mechanics (events, actions, and filters) aimed at realization of the marketing strategy of companies. Offer may be limited by time period, target audience, location, etc.
123 123  |(% style="width:280px" %)**Rule**|(% style="width:1210px" %)(((
124 124  This is a chain of actions in an offer that ensures that the offer works in accordance with its objectives. A rule consists of a set of actions and filters* within an active offer event. There can be several rules in an event.
125 125  
126 126  *The chain of actions must contain one or more actions, the presence of filters in the chain is optional.
127 127  )))
128 -|(% style="width:280px" %)**[[Offer import>>doc:Main.Integration.Loading_data_into_the_system.Importing_offers_API.Offer_Import_Protocol.WebHome]]**|(% style="width:1210px" %)Uploading information on the offer into the system, presented in a file in **.json **format.
129 -|(% style="width:280px" %)**[[Offer category>>doc:Main.Using.MMP.Marketing.Offers.General_information.Offers_categories.WebHome]]**|(% style="width:1210px" %)The characteristics of the offer created in a special section of the MMP and indicated when creating an offer. Offer categories enable to distribute them according to specific criteria for easy search and customization. Examples of offers: Personal offers, Red price tag, Discounts on products of our own production.
126 +|(% style="width:280px" %)[[**Offer import**>>doc:Main.Usage.MMP.Marketing.Offers.Offer_management.Offer_import_and_export.WebHome]]|(% style="width:1210px" %)Uploading information on the offer into the system, presented in a file in **.json **format.
127 +|(% style="width:280px" %)[[**Offer category**>>doc:Main.Usage.MMP.Marketing.Offers.Offer_management.Offer_categories.WebHome]]|(% style="width:1210px" %)The characteristics of the offer created in a special section of Loymax Platform and indicated when creating an offer. Offer categories enable to distribute them according to specific criteria for easy search and customization. Examples of offers: Personal offers, Red price tag, Discounts on products of our own production.
130 130  |(% style="width:280px" %)**[[Summable offer>>doc:Main.Using.MMP.Marketing.Offers.General_information.Algorithm_for_calculating_offers_and_launching_offers.WebHome]]**|(% style="width:1210px" %)The offer, the terms of which apply along with the provision of other preferences.
131 131  |(% style="width:280px" %)**[[Non-summable offer>>doc:Main.Using.MMP.Marketing.Offers.General_information.Algorithm_for_calculating_offers_and_launching_offers.WebHome]]**|(% style="width:1210px" %)The offer that triggers according to priority.
132 -|(% style="width:280px" %)**[[Offer priority>>doc:Main.Using.MMP.Marketing.Offers.General_information.Recommendations_for_prioritizing_offers.WebHome]]**|(% style="width:1210px" %)A Parameter that determines the order of offer triggering; the higher priority value, the earlier the terms of the offer are applied within the purchase.
133 -|(% style="width:280px" %)**[[Event>>doc:Main.Using.MMP.Marketing.Offers.Event_catalog.WebHome]]**|(% style="width:1210px" %)An event within the system that occurs at a certain moment of time is registered in the system and causes the processing of rules (actions) associated with this event.
134 -|(% style="width:280px" %)**[[Action>>doc:Main.Using.MMP.Marketing.Offers.Action_catalog.WebHome]]**|(% style="width:1210px" %)System response in the context of an event.
135 -|(% style="width:280px" %)**[[Filter>>doc:Main.Using.MMP.Marketing.Offers.Filters.WebHome]]**|(% style="width:1210px" %)The condition for the system to perform the action set within the event.
130 +|(% style="width:280px" %)[[**Offer priority**>>doc:Main.Usage.MMP.Marketing.Offers.Offer_management.Offer_prioritizing.WebHome]]|(% style="width:1210px" %)A Parameter that determines the order of offer triggering; the higher priority value, the earlier the terms of the offer are applied within the purchase.
131 +|(% style="width:280px" %)[[**Event**>>doc:Main.Usage.MMP.Marketing.Offers.Event_guide.WebHome]]|(% style="width:1210px" %)An event within the system that occurs at a certain moment of time is registered in the system and causes the processing of rules (actions) associated with this event.
132 +|(% style="width:280px" %)[[**Action**>>doc:Main.Usage.MMP.Marketing.Offers.Guide_to_actions.WebHome]]|(% style="width:1210px" %)System response in the context of an event.
133 +|(% style="width:280px" %)[[**Filter**>>doc:Main.Usage.MMP.Marketing.Offers.Guide_to_filters.WebHome]]|(% style="width:1210px" %)The condition for the system to perform the action set within the event.
136 136  |(% style="width:280px" %)**[[Discount>>doc:Main.Using.MMP.Marketing.Offers.Action_catalog.Discount.WebHome]]**|(% style="width:1210px" %)The amount by which the price of a product/service, their groups or sets is reduced within the offer.
137 -|(% style="width:280px" %)**[[External/cash register discount>>doc:Main.Using.MMP.Marketing.Offers.Action_catalog.Direct_partner_discount.WebHome]]**|(% style="width:1210px" %)A discount on a product/ service provided by LP Partner, regardless of the existing offers in the system. Information about external/cash register discount is transmitted to the system at the cash register.
135 +|(% style="width:280px" %)**[[External discount>>doc:Main.Using.MMP.Marketing.Offers.Action_catalog.Direct_partner_discount.WebHome]]**|(% style="width:1210px" %)A discount on a product/ service provided by LP Company, regardless of the existing offers in the system. Information about external/POS terminal discount is transmitted to the System at the POS terminal.
138 138  |(% style="width:280px" %)**[[Bonus points>>doc:Main.Using.MMP.Marketing.Offers.Action_catalog.Bonuses.WebHome]]**|(% style="width:1210px" %)Bonus points that increase the balance of the bonus account depending on the conditions of current offers and can be used to reduce the price of subsequent purchases.
139 -|(% style="width:280px" %)**[[External/cash register bonus points>>doc:Main.Using.MMP.Marketing.Offers.Action_catalog.Partner_bonuses.WebHome]]**|(% style="width:1210px" %)Bonus points accrued by the LP Partner to the LP Member when purchasing a product/service, regardless of the current offers in the system. Information about external/cash register bonus points is transmitted to the system at the cash register.
137 +|(% style="width:280px" %)**[[External bonus points>>doc:Main.Using.MMP.Marketing.Offers.Action_catalog.Partner_bonuses.WebHome]]**|(% style="width:1210px" %)Bonus points accrued by the LP Company to the LP Member when purchasing a product/service, regardless of the current offers in the system. Information about external/POS terminal bonus points is transmitted to the system at the POS terminal.
140 140  |(% style="width:280px" %)**[[Personal offer>>doc:Main.Using.MMP.Marketing.Offers.Guides.Personal_offers_setting.Guide_of_creating_personal_offers.WebHome]]**|(% style="width:1210px" %)A category of an offer aimed at a specific target audience.
141 141  |(% style="width:280px" %)**[[Coupon>>doc:Main.Using.MMP.Marketing.Coupons.WebHome]]**|(% style="width:1210px" %)A document (on paper or in digital form) containing a unique code that gives the right to receive preferences within the Loyalty Program.
142 142  |(% style="width:280px" %)**[[Public coupons (promo codes)>>doc:Main.Using.MMP.Marketing.Coupons.WebHome]]**|(% style="width:1210px" %)Coupons that do not have unique identifiers, intended for use by multiple customers. As a rule, public coupons are published in publicly available sources of information, for example, the Internet and the mass media.
143 143  |(% style="width:280px" %)**[[Coupons for distribution>>doc:Main.Using.MMP.Marketing.Coupons.WebHome]]**|(% style="width:1210px" %)Coupons with unique identifiers. Each coupon is for use by one customer. Typically, such coupons are distributed to customers at the time of purchase through various communication channels.
144 144  |(% style="width:280px" %)**[[Customer coupons>>doc:Main.Using.MMP.Marketing.Coupons.WebHome]]**|(% style="width:1210px" %)They have a unique identifier and are issued to loyal customers of the brand, while the Customer chooses the coupon independently and pays for it with bonus points in the Marketplace or MobileApp.
145 -|(% style="width:280px" %)**[[Test cash register>>doc:Main.Using.MMP.Service.Test_cashbox.WebHome]]**|(% style="width:1210px" %)Web interface for checking configured and starting offers in the MMP.
146 -(% class="active" %)|(% colspan="2" style="text-align:center" %)**MMP**
147 -|(% style="width:280px" %)**[[MMP>>doc:Main.Using.MMP.WebHome]]**|(% style="width:1210px" %)A marketing management platform that enables you to configure the functioning of the Loyalty Program. MMP has various sections that authorized users have access to if they have special rights.
143 +|(% style="width:280px" %)**[[POS terminal emulator>>doc:Main.Using.MMP.Service.Test_cashbox.WebHome]]**|(% style="width:1210px" %)Web interface for checking configured and starting offers in Loymax Platform.
144 +(% class="active" %)|(% colspan="2" style="text-align:center" %)**Loymax Platform**
145 +|(% style="width:280px" %)**[[Loymax Platform>>doc:Main.Using.MMP.WebHome]]**|(% style="width:1210px" %)A marketing management platform that enables you to configure the functioning of the Loyalty Program. Loymax Platform UI has various sections that authorized users have access to if they have special rights.
148 148  |(% style="width:280px" %)**[[Business activity>>doc:Main.Using.MMP.CRM.Business_activities.WebHome]]**|(% style="width:1210px" %)System event that triggers the processing of the rules associated with this event.
149 -|(% style="width:280px" %)**[[Configurations>>doc:Main.Installation_and_configuration.System_configuration.Internal_settings.WebHome]]**|(% style="width:1210px" %)System settings prescribed in the corresponding section of the MMP.
150 -|(% style="width:280px" %)**Regular expressions**|(% style="width:1210px" %)Templates of values of various parameters in the system, prescribed in a special section of the MMP.
151 -|(% style="width:280px" %)**[[Numbers of templates>>doc:Main.Using.MMP.Admin_panel.Number_patterns.WebHome]]**|(% style="width:1210px" %)The MMP section, in which templates of card numbers, booklets, coupons are prescribed.
152 -|(% style="width:280px" %)**[[Notification templates>>doc:Main.Using.MMP.Configurations.Notification_templates_and_metavariables.WebHome]]**|(% style="width:1210px" %)The MMP section, in which templates of notifications sent by the system to customers via various communication channels are registered.
153 -|(% style="width:280px" %)**[[Brand>>doc:Main.Using.MMP.Admin_panel.Brands.WebHome]]**|(% style="width:1210px" %)Trade network within the Partner LP.
147 +|(% style="width:280px" %)**[[Configurations>>doc:Sandbox.Internal_settings.WebHome]]**|(% style="width:1210px" %)System settings prescribed in the corresponding section of Loymax Platform.
148 +|(% style="width:280px" %)**Regular expressions**|(% style="width:1210px" %)Templates of values of various parameters in the system, prescribed in a special section of Loymax Platform.
149 +|(% style="width:280px" %)**[[Numbers of templates>>doc:Main.Using.MMP.Admin_panel.Number_patterns.WebHome]]**|(% style="width:1210px" %)Loymax Platform section, in which templates of card numbers, booklets, coupons are prescribed.
150 +|(% style="width:280px" %)**[[Notification templates>>doc:Main.Using.MMP.Configurations.Notification_templates_and_metavariables.WebHome]]**|(% style="width:1210px" %)Loymax Platform section, in which templates of notifications sent by the system to customers via various communication channels are registered.
151 +|(% style="width:280px" %)[[**Brand**>>doc:Main.Usage.MMP.Admin_panel.Brands.WebHome]]|(% style="width:1210px" %)Trade network within the Company LP.
154 154  |(% style="width:280px" %)**[[Booklet>>doc:Main.Using.MMP.Admin_panel.Booklet_issue.WebHome]]**|(% style="width:1210px" %)A document issued to the Customer along with the subscriber card, containing a password and instructions for activating the card and other information.
155 -|(% style="width:280px" %)**[[Cashier register identifier>>doc:Main.Using.MMP.Configurations.Cash_identifiers.WebHome]]**|(% style="width:1210px" %)The value used to identify the Customer at the cash register
153 +|(% style="width:280px" %)**[[POS identifier>>doc:Main.Using.MMP.Configurations.Cash_identifiers.WebHome]]**|(% style="width:1210px" %)The value used to identify the Customer at the POS terminal.
156 156  |(% style="width:280px" %)**Verification code**|(% style="width:1210px" %)(((
157 -A sequence of characters that the MMP User or the LP Member enters to confirm any of his actions in the system. The verification code is sent via one of the communication channels and is displayed in the communication history in the MMP for Users who have the right to view the confirmation codes.
155 +A sequence of characters that Loymax Platform User or the LP Member enters to confirm any of his actions in the system. The verification code is sent via one of the communication channels and is displayed in the communication history in Loymax Platform for Users who have the right to view the confirmation codes.
158 158  )))
159 -|(% style="width:280px" %)**[[Purchase management>>doc:Main.Using.MMP.CRM.Purchases_management.WebHome]]**|(% style="width:1210px" %)The MMP section, which enables you to receive detailed information about all purchases made within the Loymax system.
160 -|(% style="width:280px" %)**[[Right of the MMP User>>doc:Main.Using.MMP.Configurations.Rights_and_roles.WebHome]]**|(% style="width:1210px" %)The ability to interact with sections of the MMP and/or view the information in the sections.
161 -|(% style="width:280px" %)**[[Role of the MMP User>>doc:Main.Using.MMP.Configurations.Rights_and_roles.WebHome]]**|(% style="width:1210px" %)A set of rights that allow the MMP User to solve tasks specific to the role.
162 -|(% style="width:280px" %)**[[Plugin>>doc:Main.Installation_and_configuration.Extra_modules.Plugins_and_adapters.Plugins_list.WebHome]]**|(% style="width:1210px" %)An additional module designed to expand the standard functionality and possibilities of using the MMP.
163 -|(% style="width:280px" %)**Staging**|(% style="width:1210px" %)A test version of the system, as close as possible to the real conditions of its use, with the help of which Loymax employees and Partner employees can test both individual system capabilities and its operation as a whole before updating the Partner's real system.
164 -|(% style="width:280px" %)**[[Status system>>doc:Main.Using.MMP.Marketing.Status_system_using.StatusSystem.WebHome]]**|(% style="width:1210px" %)An attribute containing a set of parameters, based on which the status of the LP Members can be changed within this status system.
157 +|(% style="width:280px" %)**[[Purchase management>>doc:Main.Using.MMP.CRM.Purchases_management.WebHome]]**|(% style="width:1210px" %)Loymax Platform section, which enables you to receive detailed information about all purchases made within the Loymax system.
158 +|(% style="width:280px" %)**[[Right of Loymax Platform User>>doc:Main.Using.MMP.Configurations.Rights_and_roles.WebHome]]**|(% style="width:1210px" %)The ability to interact with sections of Loymax Platform and/or view the information in the sections.
159 +|(% style="width:280px" %)**[[Role of Loymax Platform User>>doc:Main.Using.MMP.Configurations.Rights_and_roles.WebHome]]**|(% style="width:1210px" %)A set of rights that allow Loymax Platform User to solve tasks specific to the role.
160 +|(% style="width:280px" %)[[**Plugin**>>doc:Main.Usage.MMP.System_settings.Plugins.WebHome]]|(% style="width:1210px" %)An additional module designed to expand the standard functionality and possibilities of using Loymax Platform.
161 +|(% style="width:280px" %)**Staging**|(% style="width:1210px" %)A test version of the system, as close as possible to the real conditions of its use, with the help of which Loymax employees and Company employees can test both individual system capabilities and its operation as a whole before updating the Companys real system.
162 +|(% style="width:280px" %)[[**Status system**>>doc:Main.Usage.MMP.Marketing.Status_systems.WebHome]]|(% style="width:1210px" %)An attribute containing a set of parameters, based on which the status of the LP Members can be changed within this status system.
165 165  (% class="active" %)|(% colspan="2" style="text-align:center" %)**Products**
166 -|(% style="width:280px" %)**[[Product catalog>>doc:Main.Using.MMP.Admin_panel.Partners.Setup_of_loading_the_goods_catalog.WebHome]]**|(% style="width:1210px" %)The catalog of products and services provided by the LP Partner uploaded to the Loymax system.
167 -|(% style="width:280px" %)**[[Product group>>doc:Main.Using.MMP.Marketing.Goods_groups.WebHome]]**|(% style="width:1210px" %)A group of products, grouped according to some attribute, or for any purpose.
168 -|(% style="width:280px" %)**[[Product group import>>doc:Main.Integration.Loading_data_into_the_system.ERP_system_integration.Goods_group_import_protocol.WebHome]]**|(% style="width:1210px" %)Uploading information about groups of products into the system, presented in a file in** .json** format.
169 -|(% style="width:280px" %)**[[Including set>>doc:Sandbox.Goods_group_editing.WebHome]]**|(% style="width:1210px" %)A set of products that are part of a product group.
170 -|(% style="width:280px" %)**[[Excluding set>>doc:Sandbox.Goods_group_editing.WebHome]]**|(% style="width:1210px" %)A set of products that are excluded from the product group.
164 +|(% style="width:280px" %)**[[Product catalog>>doc:Main.Using.MMP.Admin_panel.Partners.Setup_of_loading_the_goods_catalog.WebHome]]**|(% style="width:1210px" %)The catalog of products and services provided by the LP Company uploaded to the Loymax system.
165 +|(% style="width:280px" %)[[**Product group**>>doc:Main.Usage.MMP.Marketing.Product_groups.WebHome]]|(% style="width:1210px" %)A group of products, grouped according to some attribute, or for any purpose.
166 +|(% style="width:280px" %)**[[Product group import>>doc:Main.Integration.Loading_data_into_the_system.ERP_system_integration.Group_import_protocol.WebHome]]**|(% style="width:1210px" %)Uploading information about groups of products into the system, presented in a file in** .json** format.
167 +|(% style="width:280px" %)**[[Inclusive set>>doc:Sandbox.Goods_group_editing.WebHome]]**|(% style="width:1210px" %)A set of products that are part of a product group.
168 +|(% style="width:280px" %)**[[Exclusive set>>doc:Sandbox.Goods_group_editing.WebHome]]**|(% style="width:1210px" %)A set of products that are excluded from the product group.
171 171  |(% style="width:280px" %)**[[Fixed product group>>doc:Sandbox.Goods_group_editing.WebHome]]**|(% style="width:1210px" %)A group of products, the composition of which does not change when the product catalog is updated.
172 172  |(% style="width:280px" %)**[[Non-fixed product group>>doc:Sandbox.Goods_group_editing.WebHome]]**|(% style="width:1210px" %)A group of products, the composition of which is updated when the product catalog is updated.
173 173  |(% style="width:280px" %)**[[Product attribute>>doc:Main.Integration.Loading_data_into_the_system.ERP_system_integration.Product_catalog_loading_protocol.WebHome]]**|(% style="width:1210px" %)Product characteristic to be downloaded from ERP.
174 174  |(% style="width:280px" %)**Static product attribute**|(% style="width:1210px" %)A non-changing attribute of a product (for example, the "manufacturer" attribute).
175 -|(% style="width:280px" %)**Dynamic product attributes**|(% style="width:1210px" %)Product attribute that can be changed by the LP Partner (for example, the "promotional" attribute).
173 +|(% style="width:280px" %)**Dynamic product attributes**|(% style="width:1210px" %)Product attribute that can be changed by the LP Company (for example, the "promotional" attribute).
176 176  |(% style="width:280px" %)**[[Personal (favorite) products>>doc:Main.General_information.Loymax_Loyalty.Offers.Individual_offers_in_LP.Favorite_goods_offer.WebHome]]**|(% style="width:1210px" %)A special group of products, from which the LP Member can independently form his/her list of favorite products, and then receive special preferences when buying them.
177 177  |(% style="width:280px" %)**Product barcode**|(% style="width:1210px" %)Product identifier that is uploaded along with its various attributes to the product catalog.
178 178  (% class="active" %)|(% colspan="2" style="text-align:center" %)**Call Center**
179 -|(% style="width:280px" %)**[[Call Center>>doc:Main.Using.Contact_center.WebHome]]**|(% style="width:1210px" %) The Loymax system module intended for processing customer requests by agents.
177 +|(% style="width:280px" %)[[**Call Center**>>doc:Main.Usage.Call_center.WebHome]]|(% style="width:1210px" %) The Loymax system module intended for processing customer requests by agents.
180 180  |(% style="width:280px" %)**[[Registration by call>>doc:Main.Using.Contact_center.Typical_processes.Registration_by_calling.WebHome]]**|(% style="width:1210px" %)Registration of a new LP Member in the Loymax system in case of contacting the Call Center by phone. In this case, filling in the data about the new LP Member is carried out according to his/her words by the Call Center Agent.
181 181  |(% style="width:280px" %)**[[Registration without call>>doc:Main.Using.Contact_center.Typical_processes.Registration_without_calling.WebHome]]**|(% style="width:1210px" %)Registration of a new LP Member in the Loymax system on the basis of his/her data transferred by the Member for processing (for example, based on the data of the application form completed at the point of sale).
182 182  |(% style="width:280px" %)**[[Customer history>>doc:Main.Using.Contact_center.Typical_processes.Customer_history.WebHome]]**|(% style="width:1210px" %)The section containing information about confirmed operations using cards of LP Members.
183 183  |(% style="width:280px" %)**[[Purchase history>>doc:Main.Using.Contact_center.Typical_processes.Purchase_history.WebHome]]**|(% style="width:1210px" %)The section containing information about purchases (including unfinished and canceled) using the cards of the LP Members.
184 -|(% style="width:280px" %)**[[Subscriptions>>doc:Main.Using.Contact_center.Typical_processes.Subscription_management.WebHome]]**|(% style="width:1210px" %)Mailing methods that are used to send information of a different nature to a specific LP Member. By default, subscriptions to all types of mailings are enabled for the LP Member. If necessary, the LP Member independently (for example, in the Personal Account) or with the help of the CC Agent can disable specific types of subscriptions.
182 +|(% style="width:280px" %)**Subscriptions**|(% style="width:1210px" %)Mailing methods that are used to send information of a different nature to a specific LP Member. By default, subscriptions to all types of mailings are enabled for the LP Member. If necessary, the LP Member independently (for example, in the Personal Account) or with the help of the CC Agent can disable specific types of subscriptions.
185 185  |(% style="width:280px" %)[[**OTRS**>>doc:Main.Using.Feedback.WebHome]]|(% style="width:1210px" %)Open system for processing applications. A software product for handling customer requests.
186 186  (% class="active" %)|(% colspan="2" style="text-align:center" %)**Communications**
187 187  |(% style="width:280px" %)**[[Mailing>>doc:Main.Using.MMP.Communications.Mailings.WebHome]]**|(% style="width:1210px" %)Sending messages to the LP Members using various communication channels.
188 188  |(% style="width:280px" %)**Mailing method**|(% style="width:1210px" %)Method of sending messages to LP Members (for example, SMS, email, Chatbot, etc.).
189 189  |(% style="width:280px" %)**Mailing provider**|(% style="width:1210px" %)A company that provides sending messages to the LP Members using any communication channel (for example, [[SmsTraffic>>url:https://www.smstraffic.ru/]], [[Devino>>url:https://www.devinotele.com/]], etc.).
190 -|(% style="width:280px" %)**[[Regular tasks>>doc:Main.Using.MMP.Configurations.Regular_tasks.WebHome]]**|(% style="width:1210px" %)Actions performed by the system at a given frequency. Such actions can be aimed both at interacting with the LP Member to increase their level of loyalty (//[[Birthdays>>doc:Sandbox.Setting_of_regular_tasks_on_birthday.WebHome]]// - periodic congratulations of the LP Members on their birthday), and at automating processes in the system (//Participation in groups in social networks //- periodic checking of the presence of LP Members in LP Partner groups in social networks).
188 +|(% style="width:280px" %)[[**Recurring tasks**>>doc:Main.Usage.MMP.System_settings.Recurring_tasks.WebHome]]|(% style="width:1210px" %)Actions performed by the system at a given frequency. Such actions can be aimed both at interacting with the LP Member to increase their level of loyalty (//[[Birthdays>>doc:Sandbox.Setting_of_regular_tasks_on_birthday.WebHome]]// - periodic congratulations of the LP Members on their birthday), and at automating processes in the system (//Participation in groups in social networks //- periodic checking of the presence of LP Members in LP Company groups in social networks).
191 191  (% class="active" %)|(% colspan="2" style="text-align:center; width:280px" %)**Advertisement**
192 192  |(% style="width:280px" %)**[[Advertisement>>doc:Sandbox.Advertisement.WebHome]]**|(% style="width:1210px" %)(((
193 -Information about offers of the LP Partner configured in the MMP and displayed in the designated places of the Personal Account.
191 +Information about offers of the LP Company configured in Loymax Platform and displayed in the designated places of the Personal Account.
194 194  )))
195 195  |(% style="width:280px" %)**Ad space**|(% style="width:1210px" %)(((
196 -An attribute configured in the MMP and indicating the place in the Personal Account interface where the advertisement will be displayed.
194 +An attribute configured in Loymax Platform and indicating the place in the Personal Account interface where the advertisement will be displayed.
197 197  )))
198 198  |(% style="width:280px" %)**[[Promotional content>>doc:Main.Using.MMP.Communications.Promotion_materials.WebHome]]
199 -(Promotional banner)**|(% style="width:1210px" %)Display of information about offers, which can be customized using the MMP, depending on their types.
200 -|(% style="width:280px" %)**[[Category of promotional content>>doc:Main.Using.MMP.Communications.Promotion_materials.Categories_of_promotional_materials.WebHome]]**|(% style="width:1210px" %)Description of the promotional content, created in a special section of the MMP. The category of the promotional content must be specified when creating promotional content. Categories of promotional content enable to distribute them according to certain criteria for easy search and customization.
197 +(Promotional banner)**|(% style="width:1210px" %)Display of information about offers, which can be customized using Loymax Platform, depending on their types.
198 +|(% style="width:280px" %)**[[Category of promotional content>>doc:Main.Using.MMP.Communications.Promotion_materials.Categories_of_promotional_materials.WebHome]]**|(% style="width:1210px" %)Description of the promotional content, created in a special section of Loymax Platform. The category of the promotional content must be specified when creating promotional content. Categories of promotional content enable to distribute them according to certain criteria for easy search and customization.
201 201  (% class="active" %)|(% colspan="2" style="text-align:center" %)**Marketing**
202 -|(% style="width:280px" %)**[[Marketing campaign>>doc:Main.Using.MMP.Marketing.Marketing_campaigns.WebHome]]**|(% style="width:1210px" %)A complex of offers, united by one campaign for easy management and following to specific goals within this campaign.
203 -|(% style="width:280px" %)**[[Planned targets>>doc:Main.Using.MMP.Marketing.Plan_indicators.WebHome]]**|(% style="width:1210px" %)Indicators that can be used to track the effectiveness of a specific marketing campaign.
200 +|(% style="width:280px" %)[[**Marketing campaign**>>doc:Main.Usage.MMP.Marketing.Marketing_campaigns.WebHome]]|(% style="width:1210px" %)A complex of offers, united by one campaign for easy management and following to specific goals within this campaign.
201 +|(% style="width:280px" %)[[**Planned targets**>>doc:Main.Usage.MMP.Marketing.Planned_targets.WebHome]]|(% style="width:1210px" %)Indicators that can be used to track the effectiveness of a specific marketing campaign.
204 204  (% class="active" %)|(% colspan="2" style="text-align:center; width:280px" %)**BI analytics**
205 -|(% style="width:280px" %)[[**BI** **(Business intelligence)**>>doc:Main.Using.BI-analytics.WebHome]]|(% style="width:1210px" %)A set of technologies for collecting, storing, and analyzing data that allows you to provide users with reliable analytics in a convenient format, which can be used to make effective decisions to manage the company's business processes.
203 +|(% style="width:280px" %)[[**BI** **(Business intelligence)**>>doc:Main.Usage.BI.WebHome]]|(% style="width:1210px" %)A set of technologies for collecting, storing, and analyzing data that allows you to provide users with reliable analytics in a convenient format, which can be used to make effective decisions to manage the company's business processes.
206 206  All levels of users, from employees to founders, have flexible access to the management reporting they need without contacting IT specialists
207 207  |(% style="width:280px" %)**DWH (Data Warehouse)**|(% style="width:1210px" %)Data store. An array of data processed and stored in a single hardware and software complex, which provides quick access to operational and historical information, multidimensional data analysis.
208 208  |(% style="width:280px" %)**OLAP cube (OnLine Analytical Processing)**|(% style="width:1210px" %)(((
... ... @@ -211,7 +211,7 @@
211 211  1. Provides easy-to-use, high-speed tools for accessing, viewing and analyzing business information.
212 212  )))
213 213  |(% style="width:280px" %)**Pre-configured reports**|(% style="width:1210px" %)(((
214 -Reports generated using Excel pivot tables connected to an OLAP cube, allowing you to track the dynamics of various indicators of the Partner's loyalty program in the context of measures and dimensions of the cube.
212 +Reports generated using Excel pivot tables connected to an OLAP cube, allowing you to track the dynamics of various indicators of the Company's loyalty program in the context of measures and dimensions of the cube.
215 215  )))
216 216  |(% style="width:280px" %)**Power BI**|(% style="width:1210px" %)(((
217 217  A collection of software services and applications that interact with each other to turn data sources into interactive analytical information.
Created 2024/01/17 10:09
Last edited 2025/10/06 04:28

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