Loymax, 2025

Changes for page Loymax CRM


From version 4.3
edited by Anastasia Zanina
on 2024/02/22 08:24
Change comment: There is no comment for this version
To version 5.1
edited by Anastasia Zanina
on 2024/02/22 08:27
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
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7 7  
8 8  * [[Call Center>>doc:Main.General_information.Additional_services.Call_center.WebHome]]
9 9  * [[Personal Account on website>>doc:Main.General_information.Additional_services.Personal_account.WebHome]]
10 -* [[Mobile Application>>doc:Main.General_information.Additional_services.Mobile_application.WebHome]]
10 +* [[Mobile Application>>doc:Main.General_information.Additional_services.Mobile_app.WebHome]]
11 11  * Cash register
12 12  
13 -The customer database is updated throughout the entire [[customer lifecycle>>doc:Main.General_information.CRM.Member_lifecycle.WebHome]] and contains the following data:
13 +The customer database is updated throughout the entire [[customer lifecycle>>doc:.Customer_lifecycle.WebHome]] and contains the following data:
14 14  
15 15  * **Personal details** – the customer's personal data is filled in the Personal Account by the customer or by the Call Center operator during registration. The System allows to create an [[application form>>doc:Main.Using.MMP.Admin_panel.Questionnaire_designer.WebHome]] of any complexity with any set of questions and tailor it to the specific business needs.
16 -* **Contacts **– confirmed phone number, email, messenger, [[social network>>doc:Main.General_information.Additional_services.Social_networks1.WebHome]] accounts. This information is also used for [[customer identification>>doc:Main.Integration.Cash_register_integration.Integration_methods.Exchange_protocol_with_cash_register.Typical_operations.Client_identification_on_cash_register.WebHome]] in the Loyalty Program.
16 +* **Contacts **– confirmed phone number, email, messenger, [[social network>>doc:Main.General_information.Additional_services.Social_networks.WebHome]] accounts. This information is also used for [[customer identification>>doc:Main.Integration.Cash_register_integration.Integration_methods.Exchange_protocol_with_cash_register.Typical_operations.Client_identification_on_cash_register.WebHome]] in the Loyalty Program.
17 17  * **Subscriptions and message history** - [[setting up notifications>>doc:Main.Using.MMP.Configurations.Subscription_types.WebHome]] through various communication channels to which the customer has agreed or unsubscribed, including messages with the send date and delivery status.
18 18  * **Cards and accounts. **Card is a physical or virtual customer identifier that has a category, type, number and state. The System stores the history of card replacement and information about cards arranged in a group. Account is a virtual bonus account containing an activated (available for payment) and non-activated balance in a certain currency (bonus points, stars, etc.). The account information contains details on the number of bonus points to be activated or expired by time periods. One card can contain [[several accounts>>doc:Main.General_information.Loymax_Loyalty.Multiscount.WebHome]], and an account can be linked to several cards, including cards of several customers (in case of card merging).
19 19  * **Purchase history** – information about all customer purchases, including outstanding and canceled transactions on all cards with the possibility of providing a detailed breakdown to a triggered offer per each receipt position and search by date, point of sale, receipt number or card number.
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31 31  (((
32 32  **Read also:**
33 33  
34 -* [[Customer lifecycle>>doc:Main.General_information.CRM.Member_lifecycle.WebHome]]
34 +* [[Customer lifecycle>>doc:.Customer_lifecycle.WebHome]]
35 35  * [[CRM features in MMP>>doc:Main.Using.MMP.CRM.WebHome]]
36 36  )))