Changes for page Loymax CRM

Summary

• Page properties (3 modified, 0 added, 0 removed)

Details

Page properties

Parent

...	...	@@ -1,1 +1,1 @@
1		-Sandbox.WebHome
	1	+Main.General_information.WebHome

Author

...	...	@@ -1,1 +1,1 @@
1		-XWiki.VeraRetyeva
	1	+XWiki.zanina

Content

...	...	@@ -5,15 +5,15 @@
5	5
6	6	Various sources of customer data are used to form a customer base:
7	7
8		-* [[Call Center>>doc:Main.General_information.Additional_services.Contact_center.WebHome]]
	8	+* [[Call Center>>doc:Main.General_information.Additional_services.Call_center.WebHome]]
9	9	* [[Personal Account on website>>doc:Main.General_information.Additional_services.Personal_account.WebHome]]
10		-* [[Mobile Application>>doc:Main.General_information.Additional_services.Mobile_application.WebHome]]
	10	+* [[Mobile Application>>doc:Main.General_information.Additional_services.Mobile_app.WebHome]]
11	11	* Cash register
12	12
13		-The customer database is updated throughout the entire [[customer lifecycle>>doc:Main.General_information.CRM.Member_lifecycle.WebHome]] and contains the following data:
	13	+The customer database is updated throughout the entire [[customer lifecycle>>doc:.Customer_lifecycle.WebHome]] and contains the following data:
14	14
15	15	* **Personal details** – the customer's personal data is filled in the Personal Account by the customer or by the Call Center operator during registration. The System allows to create an [[application form>>doc:Main.Using.MMP.Admin_panel.Questionnaire_designer.WebHome]] of any complexity with any set of questions and tailor it to the specific business needs.
16		-* **Contacts **– confirmed phone number, email, messenger, [[social network>>doc:Main.General_information.Additional_services.Social_networks1.WebHome]] accounts. This information is also used for [[customer identification>>doc:Main.Integration.Cash_register_integration.Integration_methods.Exchange_protocol_with_cash_register.Typical_operations.Client_identification_on_cash_register.WebHome]] in the Loyalty Program.
	16	+* **Contacts **– confirmed phone number, email, messenger, [[social network>>doc:Main.General_information.Additional_services.Social_networks.WebHome]] accounts. This information is also used for [[customer identification>>doc:Main.Integration.Cash_register_integration.Integration_methods.Exchange_protocol_with_cash_register.Typical_operations.Client_identification_on_cash_register.WebHome]] in the Loyalty Program.
17	17	* **Subscriptions and message history** - [[setting up notifications>>doc:Main.Using.MMP.Configurations.Subscription_types.WebHome]] through various communication channels to which the customer has agreed or unsubscribed, including messages with the send date and delivery status.
18	18	* **Cards and accounts. **Card is a physical or virtual customer identifier that has a category, type, number and state. The System stores the history of card replacement and information about cards arranged in a group. Account is a virtual bonus account containing an activated (available for payment) and non-activated balance in a certain currency (bonus points, stars, etc.). The account information contains details on the number of bonus points to be activated or expired by time periods. One card can contain [[several accounts>>doc:Main.General_information.Loymax_Loyalty.Multiscount.WebHome]], and an account can be linked to several cards, including cards of several customers (in case of card merging).
19	19	* **Purchase history** – information about all customer purchases, including outstanding and canceled transactions on all cards with the possibility of providing a detailed breakdown to a triggered offer per each receipt position and search by date, point of sale, receipt number or card number.
...	...	@@ -31,6 +31,6 @@
31	31	(((
32	32	**Read also:**
33	33
34		-* [[Customer lifecycle>>doc:Main.General_information.CRM.Member_lifecycle.WebHome]]
	34	+* [[Customer lifecycle>>doc:.Customer_lifecycle.WebHome]]
35	35	* [[CRM features in MMP>>doc:Main.Using.MMP.CRM.WebHome]]
36	36	)))