Wiki source code of Call Center
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7.1 | 2 | The built-in Call center module enables to provide customers with information and technical support without using third-party resources. |
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7.1 | 4 | The [[Call Center>>doc:Main.Usage.Call_center.WebHome]] can process customer requests from various sources - via phone, email, chat. |
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7.1 | 6 | Customer calls are processed using IP telephony. |
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7.1 | 8 | Integration of this module with the technical support system allows to generate online inquiries for customer requests, monitor the status of requests, generate reports and ensure SLA compliance for each request. |
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| 11 | ((( | ||
| 12 | **Read also:** | ||
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5.1 | 14 | * [[Typical processes of Call Center >>doc:Main.Usage.Call_center.Typical_processes.WebHome]] |
| 15 | * [[Processing of incoming and outgoing calls>>doc:Main.Usage.Call_center.WebHome]] | ||
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6.1 | 16 | * ((( |
| 17 | [[Call Center Functionality>>doc:.Call_center_functionality.WebHome]] | ||
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1.1 | 18 | ))) |
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6.1 | 19 | ))) |