Wiki source code of Call Center
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7.1 | 2 | The built-in Call center module enables to provide customers with information and technical support without using third-party resources. |
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7.1 | 4 | The [[Call Center>>doc:Main.Usage.Call_center.WebHome]] can process customer requests from various sources - via phone, email, chat. |
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7.1 | 6 | Customer calls are processed using IP telephony. |
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8.1 | 8 | Integration of this module with the technical support system allows generating online inquiries for customer requests, monitor the status of requests, generate reports and ensure SLA compliance for each request. |
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| 11 | ((( | ||
| 12 | **Read also:** | ||
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5.1 | 14 | * [[Typical processes of Call Center >>doc:Main.Usage.Call_center.Typical_processes.WebHome]] |
| 15 | * [[Processing of incoming and outgoing calls>>doc:Main.Usage.Call_center.WebHome]] | ||
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6.1 | 16 | * ((( |
| 17 | [[Call Center Functionality>>doc:.Call_center_functionality.WebHome]] | ||
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1.1 | 18 | ))) |
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6.1 | 19 | ))) |