Wiki source code of Call Center
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| 2 | The built-in Call center module enables to provide customers with information and technical support without connecting third-party resources. | ||
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| 4 | The [[Call Center>>doc:Main.Usage.Call_center.WebHome]] enables to process customer requests from various sources - via phone, email, chat. | ||
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| 6 | Customer calls are processed using a computer telephony system. | ||
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| 8 | Integration of this module with the technical support system allows to generate online inquiries for customer requests, monitor the status of requests, generate reports and provide SLA for each request. | ||
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| 11 | ((( | ||
| 12 | **Read also:** | ||
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| 14 | * [[Typical processes of Call Center >>doc:Main.Usage.Call_center.Typical_processes.WebHome]] | ||
| 15 | * [[Processing of incoming and outgoing calls>>doc:Main.Usage.Call_center.WebHome]] | ||
| 16 | * ((( | ||
| 17 | [[Call Center Functionality>>doc:.Call_center_functionality.WebHome]] | ||
| 18 | ))) | ||
| 19 | ))) |