1. General information

Retail Engine System history began with the idea of implementing a comprehensive coalition Loyalty Program (LP), uniting major retail chains from various business sectors.

The major objective of the development team was to create a universal platform for implementing the LP in any business sector, whether it is a network of coffee shops, gas stations, pharmacies, DIY, FMCG or any other, accounting for the unique aspects of each.

Representatives of 12 market-leading retail chains from various business sectors participated in the coalition LP based on the Retail Engine platform.

Currently, Retail Engine has more than 40 partner companies. More than half of the partner companies represent the consumer goods segment of the market, while others are involved in banking services, sports goods, fashion, pharmacy, and food industry services. Retail Engine System currently implements over 400 marketing campaign mechanics with more than 40 pre-configured analytical reports.

Would you like to automate your loyalty program?

Read the information provided in our encyclopedia:

Integration

How to integrate point-of-sale software with Retail Engine System?
How to integrate online store and other customer services?
How to upload a product catalog?
How to upload offers?

Installation and configuring

How to install and configure the System?
How to create and configure a Personal Account?
How to build a Mobile App?
How to configure interaction with social media?

Usage

What is Retail Engine Platform and how to work with it?
Why do we need a Personal Account and Mobile App?
How to communicate with customers and how does the Technical Support work?
How to use social media?

Retail Engine System modules

Retail Engine Loyalty Processing discounts and bonus points, managing offers and marketing campaigns		Retail Engine CRM + Call Center Unified Customer base for segmentation, hotline service for Loyalty Program Members, Personal Account, Mobile App
Retail Engine BI Business analysis of customer information, building analytical reports		Retail Engine Smart Communications Smart customer communications
Retail Engine AI Personalized promos for each Customer via optimal communication channel

Useful information:

	Project launch scheme Stages of launching an automated Loyalty Program based on Retail Engine processing
	Information security Security is a fundamental direction in the implementation of our software product
	System update history We do not stand still, the System is constantly evolving in line with the latest trends
	Retail Engine glossary List of terms and definitions used in the System
	News Announcement of new articles and changes on the Retail Engine Customer Information Portal