Changes for page Smart Communications

Summary

• Page properties (2 modified, 0 added, 0 removed)

Details

Page properties

Author

...	...	@@ -1,1 +1,1 @@
1		-XWiki.zanina
	1	+XWiki.VeraRetyeva

Content

...	...	@@ -31,11 +31,19 @@
31	31	* {{showhide showmessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?" hidemessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?"}}* Up-to-date data has not yet been pulled from the data source to the Smart Communications module at the moment of segment generation.
32	32	To determine if new data has arrived in the module, create a segment using yesterday's receipt or registration date for sampling. If the segment returns 0 in the result, then the new data has not yet been received in the module.
33	33	* Filters in a segment are not working correctly. To solve this problem, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
	34	+* {{showhide showmessage="The customer did not receive an email/SMS/push notification sent through mailing or campaign. Why?" hidemessage="The customer did not receive an email/SMS/push notification sent through mailing or campaign. Why?"}}The following reasons are possible:
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35		-{{showhide showmessage="blabla" hidemessage="blabla"}}
36		-blabla
37		-{{/showhide}}
	36	+* The customer does not meet the conditions of a campaign or segment in a mailing. It is necessary to check the campaign/segment conditions and change them so that the customer meets the conditions.
	37	+* The customer qualifies for all campaign/segment conditions, yet no communication was delivered:
	38	+** The email ended up in the spam folder.
	39	+** Notifications for this {{html}}<a href="https://docs.loymax.net/xwiki/bin/view/Main/General_information/Additional_services/Mobile_application/">Mobile App</a>{{/html}} are disabled on the customer's mobile device.
	40	+** A special application that blocks SMS advertising is installed on the customer's mobile device.{{/showhide}}
	41	+* {{showhide showmessage="Why is there a delay in sending mass email (the mailing status "In progress" does not change)?" hidemessage="Why is there a delay in sending mass email (the mailing status "In progress" does not change)?"}}At the moment, a large number of mailing tasks have accumulated on the mail server. If the status does not change for a long time, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
	42	+* {{showhide showmessage="Why the mass mailing is not saved as a draft?" hidemessage="Why the mass mailing is not saved as a draft?"}}The following reasons are possible:
38	38
	44	+* No values have been selected to one or more segmentation filters for this mailing. Please set the values in the segment filters.
	45	+* An error occurred as a result of System updates. (% id="cke_bm_226665S" style="display:none" %) (%%)Please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
	46	+
39	39	==== API related questions ====
40	40
41	41	{{showhide showmessage="Show Question List" hidemessage="Hide Question List"}}