Changes for page Smart Communications

Summary

• Page properties (2 modified, 0 added, 0 removed)

Details

Page properties

Author

...	...	@@ -1,1 +1,1 @@
1		-XWiki.admin
	1	+XWiki.VeraRetyeva

Content

...	...	@@ -31,14 +31,21 @@
31	31	* {{showhide showmessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?" hidemessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?"}}* Up-to-date data has not yet been pulled from the data source to the Smart Communications module at the moment of segment generation.
32	32	To determine if new data has arrived in the module, create a segment using yesterday's receipt or registration date for sampling. If the segment returns 0 in the result, then the new data has not yet been received in the module.
33	33	* Filters in a segment are not working correctly. To solve this problem, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
	34	+* {{showhide showmessage="The customer did not receive an email/SMS/push notification sent through mailing or campaign. Why?" hidemessage="The customer did not receive an email/SMS/push notification sent through mailing or campaign. Why?"}}The following reasons are possible:
34	34
	36	+* The customer does not meet the conditions of a campaign or segment in a mailing. It is necessary to check the campaign/segment conditions and change them so that the customer meets the conditions.
	37	+* The customer qualifies for all campaign/segment conditions, yet no communication was delivered:
	38	+** The email ended up in the spam folder.
	39	+** Notifications for this {{html}}<a href="https://docs.loymax.net/xwiki/bin/view/Main/General_information/Additional_services/Mobile_application/">Mobile App</a>{{/html}} are disabled on the customer's mobile device.
	40	+** A special application that blocks SMS advertising is installed on the customer's mobile device.{{/showhide}}
	41	+
35	35	==== API related questions ====
36	36
37		-{{showhide showmessage="Show Question List." hidemessage="Hide Question List"}}
	44	+{{showhide showmessage="Show Question List" hidemessage="Hide Question List"}}
38	38
39	39	(% class="table-bordered" style="width:auto" %)
40	40	|Is there an API connection to Loymax modules? |(% style="text-align:center; width:10%"%)yes
41		-|Is there a JS library for embedding in a website? |(% style="text-align:center; width:10%"%)yes.
	48	+|Is there a JS library for embedding in a website? |(% style="text-align:center; width:10%"%)yes
42	42	|Is there a JS API - the ability for events invoking on the website? |(% style="text-align:center; width:10%"%)yes
43	43	|Is there a webhook API - the ability to create customer events externally via webhooks to the System? |(% style="text-align:center; width:10%"%)yes
44	44	{{/showhide}}