Changes for page Smart Communications

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• Page properties (1 modified, 0 added, 0 removed)

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...	...	@@ -30,19 +30,19 @@
30	30	* {{showhide showmessage="Why is my segment built incorrectly—expected customers are missing or the count is lower than expected?" hidemessage="Why is my segment built incorrectly—expected customers are missing or the count is lower than expected?"}}* Fresh data has not yet been synchronized from the source system into Smart Communications at the time of segment creation.
31	31	Check whether recent data has arrived in the service by building a test segment using yesterday’s receipt or registration date. If the result is zero, fresh data hasn’t been ingested yet.
32	32
33		-* Segment filters may be misconfigured. In this case, please contact {{html}}<a href="mailto:a.freik@retailengine.ai">Technical Support</a>{{/html}}.{{/showhide}}
	33	+* Segment filters may be misconfigured. In this case, please contact {{html}}<a href="mailto:support@loymax.ru">Technical Support</a>{{/html}}.{{/showhide}}
34	34	* {{showhide showmessage="Why didn’t a customer receive an email/SMS/push notification sent via a campaign or mass messaging?" hidemessage="Why didn’t a customer receive an email/SMS/push notification sent via a campaign or mass messaging?"}}Possible reasons include:
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36	36	* The customer does not meet the campaign or segment criteria. Review and adjust the conditions so the customer qualifies.
37	37	* The customer meets all conditions but still didn’t receive the message:
38	38	** The email was delivered to the spam folder.
39		-** Notifications are disabled for the {{html}}<a href="https://docs.loymax.io/bin/view/Main/General_information/Additional_services/Mobile_app/">Mobile Application</a>{{/html}} on the customer’s device.
	39	+** Notifications are disabled for the {{html}}<a href="https://docs.loymax.net/xwiki/bin/view/Main/General_information/Additional_services/Mobile_application/">Mobile Application</a>{{/html}} on the customer’s device.
40	40	** The customer’s mobile device has an SMS-blocking app installed that filters promotional messages.{{/showhide}}
41		-* {{showhide showmessage="Why is my email campaign taking a long time to send (status remains 'Collecting')?" hidemessage="Why is my email campaign taking a long time to send (status remains 'Collecting')?"}}The mail server currently has a high volume of pending sending tasks. If the status doesn’t change after a significant time, please contact {{html}}<a href="mailto:a.freik@retailengine.ai">Technical Support</a>{{/html}}.{{/showhide}}
	41	+* {{showhide showmessage="Why is my email campaign taking a long time to send (status remains 'Collecting')?" hidemessage="Why is my email campaign taking a long time to send (status remains 'Collecting')?"}}The mail server currently has a high volume of pending sending tasks. If the status doesn’t change after a significant time, please contact {{html}}<a href="mailto:support@loymax.ru">Technical Support</a>{{/html}}.{{/showhide}}
42	42	* {{showhide showmessage="Why isn’t my mass messaging saved as a draft?" hidemessage="Why isn’t my mass messaging saved as a draft?"}}Possible causes:
43	43
44	44	* One or more segmentation filters lack selected values. Ensure all required filters have valid selections.
45		-* A system update caused an error. (% id="cke_bm_226665S" style="display:none" %) (%%)Please contact {{html}}<a href="mailto:a.freik@retailengine.ai">Technical Support</a>{{/html}}.{{/showhide}}
	45	+* A system update caused an error. (% id="cke_bm_226665S" style="display:none" %) (%%)Please contact {{html}}<a href="mailto:support@loymax.ru">Technical Support</a>{{/html}}.{{/showhide}}
46	46	* {{showhide showmessage="Why are delivery report metrics significantly lower than expected?" hidemessage="Why are delivery report metrics significantly lower than expected?"}}Insufficient time has passed since message dispatch—delivery statuses may still be updating. If statuses remain unchanged after a prolonged period, contact {{html}}<a href="mailto:a.freik@retailengine.ai">Technical Support</a>{{/html}}.{{/showhide}}
47	47	* {{showhide showmessage="How do I send communications considering recipients’ different time zones?" hidemessage="How do I send communications considering recipients’ different time zones?"}}When creating a mass messaging campaign, you’ll see the checkbox **Deliver immediately: ignore recipient’s local time of day**. If unchecked, messages will be delivered according to each recipient’s time zone.{{/showhide}}
48	48	* {{showhide showmessage="Can I use multiple sender names in a single communication?" hidemessage="Can I use multiple sender names in a single communication?"}}No. Each messaging campaign uses only one sender name.{{/showhide}}