Retail Engine, 2026

Changes for page Smart Communications

From 20.2 to 20.3

From version 20.3

edited by Anastasia Zanina
on 2026/09/09 09:27

Change comment: There is no comment for this version

To version 21.1

edited by Anastasia Zanina
on 2026/09/09 09:28

Change comment: There is no comment for this version

Summary

Page properties

Content

@@ -36,7 +36,7 @@
  * The customer does not meet the campaign or segment criteria. Review and adjust the conditions so the customer qualifies.
  * The customer meets all conditions but still didn’t receive the message:
  ** The email was delivered to the spam folder.
--** Notifications are disabled for the {{html}}<a href="https://docs.loymax.net/xwiki/bin/view/Main/General_information/Additional_services/Mobile_application/">Mobile Application</a>{{/html}} on the customer’s device.
++** Notifications are disabled for the {{html}}<a href="https://docs.loymax.io/bin/view/Main/General_information/Additional_services/Mobile_app/">Mobile Application</a>{{/html}} on the customer’s device.
  ** The customer’s mobile device has an SMS-blocking app installed that filters promotional messages.{{/showhide}}
  * {{showhide showmessage="Why is my email campaign taking a long time to send (status remains 'Collecting')?" hidemessage="Why is my email campaign taking a long time to send (status remains 'Collecting')?"}}The mail server currently has a high volume of pending sending tasks. If the status doesn’t change after a significant time, please contact {{html}}<a href="mailto:a.freik@retailengine.ai">Technical Support</a>{{/html}}.{{/showhide}}
  * {{showhide showmessage="Why isn’t my mass messaging saved as a draft?" hidemessage="Why isn’t my mass messaging saved as a draft?"}}Possible causes:

Created 2024/03/07 05:47
Last edited 2026/09/09 09:28