Retail Engine, 2026

Changes for page Smart Communications

From version 20.2
edited by Anastasia Zanina
on 2026/09/09 09:26
Change comment: There is no comment for this version
To version 19.1
edited by Mariia Safronova
on 2026/09/07 11:47
Change comment: There is no comment for this version

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44 44  * One or more segmentation filters lack selected values. Ensure all required filters have valid selections.
45 45  * A system update caused an error. (% id="cke_bm_226665S" style="display:none" %) (%%)Please contact {{html}}<a href="mailto:support@loymax.ru">Technical Support</a>{{/html}}.{{/showhide}}
46 -* {{showhide showmessage="Why are delivery report metrics significantly lower than expected?" hidemessage="Why are delivery report metrics significantly lower than expected?"}}Insufficient time has passed since message dispatch—delivery statuses may still be updating. If statuses remain unchanged after a prolonged period, contact {{html}}<a href="mailto:a.freik@retailengine.ai">Technical Support</a>{{/html}}.{{/showhide}}
46 +* {{showhide showmessage="Why are delivery report metrics significantly lower than expected?" hidemessage="Why are delivery report metrics significantly lower than expected?"}}Insufficient time has passed since message dispatch—delivery statuses may still be updating. If statuses remain unchanged after a prolonged period, contact {{html}}<a href="mailto:support@loymax.ru">Technical Support</a>{{/html}}.{{/showhide}}
47 47  * {{showhide showmessage="How do I send communications considering recipients’ different time zones?" hidemessage="How do I send communications considering recipients’ different time zones?"}}When creating a mass messaging campaign, you’ll see the checkbox **Deliver immediately: ignore recipient’s local time of day**. If unchecked, messages will be delivered according to each recipient’s time zone.{{/showhide}}
48 48  * {{showhide showmessage="Can I use multiple sender names in a single communication?" hidemessage="Can I use multiple sender names in a single communication?"}}No. Each messaging campaign uses only one sender name.{{/showhide}}
49 49  * {{showhide showmessage="Can I edit a scheduled messaging campaign?" hidemessage="Can I edit a scheduled messaging campaign?"}}If the campaign hasn’t started yet, you can fully edit it. If it has already completed, you can only modify attribution rules.{{/showhide}}
Created 2024/03/07 05:47
Last edited 2026/09/09 09:28

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