Changes for page Smart Communications

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• Page properties (1 modified, 0 added, 0 removed)

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26	26	* {{showhide showmessage="Can reports be published externally using a link?" hidemessage="Can reports be published externally using a link?"}}Reports can be uploaded as a file.{{/showhide}}
27	27	* {{showhide showmessage="Is it possible to set up scheduled mailing of reports and dashboards?" hidemessage="Is it possible to set up scheduled mailing of reports and dashboards?"}}At the moment there is an option to send segments according to a schedule. It is also possible to add the option of reports mailing.{{/showhide}}
28	28
29		-==== API related issues ====
	29	+==== Questions related to mailings: ====
30	30
	31	+* {{showhide showmessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?" hidemessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?"}}* Up-to-date data has not yet been pulled from the data source to the Smart Communications module at the moment of segment generation.
	32	+To determine if new data has arrived in the module, create a segment using yesterday's receipt or registration date for sampling. If the segment returns 0 in the result, then the new data has not yet been received in the module.
	33	+* Filters in a segment are not working correctly. To solve this problem, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
	34	+* {{showhide showmessage="The customer did not receive an email/SMS/push notification sent through mailing or campaign. Why?" hidemessage="The customer did not receive an email/SMS/push notification sent through mailing or campaign. Why?"}}The following reasons are possible:
	35	+
	36	+* The customer does not meet the conditions of a campaign or segment in a mailing. It is necessary to check the campaign/segment conditions and change them so that the customer meets the conditions.
	37	+* The customer qualifies for all campaign/segment conditions, yet no communication was delivered:
	38	+** The email ended up in the spam folder.
	39	+** Notifications for this {{html}}<a href="https://docs.loymax.net/xwiki/bin/view/Main/General_information/Additional_services/Mobile_application/">Mobile App</a>{{/html}} are disabled on the customer's mobile device.
	40	+** A special application that blocks SMS advertising is installed on the customer's mobile device.{{/showhide}}
	41	+* {{showhide showmessage="Why is there a delay in sending mass email (the mailing status In-progress does not change)?" hidemessage="Why is there a delay in sending mass email (the mailing status In-progress does not change)?"}}At the moment, a large number of mailing tasks have accumulated on the mail server. If the status does not change for a long time, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
	42	+* {{showhide showmessage="Why the mass mailing is not saved as a draft?" hidemessage="Why the mass mailing is not saved as a draft?"}}The following reasons are possible:
	43	+
	44	+* No values have been selected to one or more segmentation filters for this mailing. Please set the values in the segment filters.
	45	+* An error occurred as a result of System updates. (% id="cke_bm_226665S" style="display:none" %) (%%)Please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
	46	+* {{showhide showmessage="Why the values in the message delivery report are significantly lower than expected?" hidemessage="Why the values in the message delivery report are significantly lower than expected?"}}Not enough time has passed since the message sending. Not all statuses have been updated yet. If the statuses have not changed for a long time, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
	47	+* {{showhide showmessage="How can I customize message sending to suit customers in different time zones?" hidemessage="How can I customize message sending to suit customers in different time zones?"}}**Deliver immediately: ignore the time of day in the recepient's area** box is available in the section for creating mass mailings. If this box is not checked, messages will be sent to customers taking into consideration their time zone.{{/showhide}}
	48	+* {{showhide showmessage="Is it possible to use several sender names when sending messages?" hidemessage="Is it possible to use several sender names when sending messages?"}}No. One mailing is executed from one sender only.{{/showhide}}
	49	+* {{showhide showmessage="Is it possible to change/edit a scheduled mailing?" hidemessage="Is it possible to change/edit a scheduled mailing?"}}If the mailing has not yet started, all elements of the mailing can be edited. If the mailing has already been sent, only the attribution rules can be modified.{{/showhide}}
	50	+* {{showhide showmessage="How can I check the email quality?" hidemessage="How can I check the email quality?"}}To make sure that email does not end up in a spam folder, use this service https://www.mail-tester.com{{/showhide}}
	51	+
	52	+==== API related questions ====
	53	+
31	31	{{showhide showmessage="Show Question List" hidemessage="Hide Question List"}}
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