Retail Engine, 2026

Changes for page Smart Communications

From version 17.1
edited by Andrej Rylov
on 2026/01/14 03:50
Change comment: There is no comment for this version
To version 20.2
edited by Anastasia Zanina
on 2026/09/09 09:26
Change comment: There is no comment for this version

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1 -XWiki.arylov
1 +XWiki.zanina
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1 1  (% class="lead" %)
2 -This article provides answers to common questions about Loymax Smart Communications.
2 +This article provides answers to common questions about Retail Engine Smart Communications.
3 3  
4 4  ==== Questions related to contact policy: ====
5 5  
6 6  {{showhide showmessage="Is it possible to configure additional dimensions for the contact policy matrix (contact source, contact status, offer, campaign category) in Smart Communications?" hidemessage="Is it possible to configure additional dimensions for the contact policy matrix (contact source, contact status, offer, campaign category) in Smart Communications?"}}
7 -Currently, there is no dedicated module for managing communication policies. However, Loymax Smart Communications functionality allows you to:
7 +Currently, there is no dedicated module for managing communication policies. However, Retail Engine Smart Communications functionality allows you to:
8 8  
9 9  * configure restrictions on re-entry into trigger-based messaging campaigns;
10 10  * apply filters (in any combination) when creating a segment for communication. Examples of filter conditions include:
11 11  ** Select customers whose number of communications via channel X (or any channel) during period Y is equal to/within/greater than/less than Z;
12 12  ** Select customers for whom the time elapsed since their last communication via channel X (or any channel) is equal to/within/greater than/less than Y days;
13 -** Select customers who participated in mass messaging campaign Y during period X or within the last X days;
14 -** Select customers who triggered an automated campaign exactly/within/more than/less than Y times during period X or within the last X days.
13 +** Select customers who received mass messaging Y during period X or within the last X days;
14 +** Select customers who triggered a campaign exactly/within/more than/less than Y times during period X or within the last X days.
15 15  {{/showhide}}
16 16  
17 17  
18 18  ==== Questions related to data storage and reporting: ====
19 19  
20 -* {{showhide showmessage="Is it possible to store data on Loymax servers?" hidemessage="Is it possible to store data on Loymax servers?"}}Yes, this option is available.{{/showhide}}
20 +* {{showhide showmessage="Is it possible to store data on Retail Engine servers?" hidemessage="Is it possible to store data on Retail Engine servers?"}}Yes, this option is available.{{/showhide}}
21 21  * {{showhide showmessage="Is it possible to store data on the Partner's servers?" hidemessage="Is it possible to store data on the Partner's servers?"}}Yes, an on-premise deployment option is available.{{/showhide}}
22 22  * {{showhide showmessage="Is cloud storage supported?" hidemessage="Is cloud storage supported?"}}Yes, this option is available.{{/showhide}}
23 -* {{showhide showmessage="Does Loymax comply with the GDPR personal data storage regulation?" hidemessage="Does Loymax comply with the GDPR personal data storage regulation?"}}Loymax is currently registered as a personal data operator under Russian Federal Law No. 152-FZ with Roskomnadzor (RKN). The company is undergoing GDPR compliance audits and implementing necessary updates.{{/showhide}}
24 -* {{showhide showmessage="Can any data be exported to a Google BigQuery (GBQ) account for visualization in BI tools (e.g., Tableau, Data Studio), or is data only available in Loymax BI?" hidemessage="Can any data be exported to a Google BigQuery (GBQ) account for visualization in BI tools (e.g., Tableau, Data Studio), or is data only available in Loymax BI?"}}Data can be exported to Loymax BI. Additionally, scheduled CSV exports of any data are supported for further analysis in external systems.{{/showhide}}
23 +* {{showhide showmessage="Does Retail Engine comply with the GDPR personal data storage regulation?" hidemessage="Does Retail Engine comply with the GDPR personal data storage regulation?"}}Retail Engine is currently registered as a personal data operator under Russian Federal Law No. 152-FZ with Roskomnadzor (RKN). The company is undergoing GDPR compliance audits and implementing necessary updates.{{/showhide}}
24 +* {{showhide showmessage="Can any data be exported to a Google BigQuery (GBQ) account for visualization in BI tools (e.g., Tableau, Data Studio), or is data only available in Retail Engine BI?" hidemessage="Can any data be exported to a Google BigQuery (GBQ) account for visualization in BI tools (e.g., Tableau, Data Studio), or is data only available in Retail Engine BI?"}}Data can be exported to Retail Engine BI. Additionally, scheduled CSV exports of any data are supported for further analysis in external systems.{{/showhide}}
25 25  * {{showhide showmessage="Can reports be published externally via a shareable link?" hidemessage="Can reports be published externally via a shareable link?"}}Reports can be exported as files.{{/showhide}}
26 26  * {{showhide showmessage="Can reports and dashboards be scheduled for email delivery?" hidemessage="Can reports and dashboards be scheduled for email delivery?"}}Currently, scheduled email delivery is supported for segments. The ability to schedule report delivery may be added in the future.{{/showhide}}
27 27  
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43 43  
44 44  * One or more segmentation filters lack selected values. Ensure all required filters have valid selections.
45 45  * A system update caused an error. (% id="cke_bm_226665S" style="display:none" %) (%%)Please contact {{html}}<a href="mailto:support@loymax.ru">Technical Support</a>{{/html}}.{{/showhide}}
46 -* {{showhide showmessage="Why are delivery report metrics significantly lower than expected?" hidemessage="Why are delivery report metrics significantly lower than expected?"}}Insufficient time has passed since message dispatch—delivery statuses may still be updating. If statuses remain unchanged after a prolonged period, contact {{html}}<a href="mailto:support@loymax.ru">Technical Support</a>{{/html}}.{{/showhide}}
46 +* {{showhide showmessage="Why are delivery report metrics significantly lower than expected?" hidemessage="Why are delivery report metrics significantly lower than expected?"}}Insufficient time has passed since message dispatch—delivery statuses may still be updating. If statuses remain unchanged after a prolonged period, contact {{html}}<a href="mailto:a.freik@retailengine.ai">Technical Support</a>{{/html}}.{{/showhide}}
47 47  * {{showhide showmessage="How do I send communications considering recipients’ different time zones?" hidemessage="How do I send communications considering recipients’ different time zones?"}}When creating a mass messaging campaign, you’ll see the checkbox **Deliver immediately: ignore recipient’s local time of day**. If unchecked, messages will be delivered according to each recipient’s time zone.{{/showhide}}
48 48  * {{showhide showmessage="Can I use multiple sender names in a single communication?" hidemessage="Can I use multiple sender names in a single communication?"}}No. Each messaging campaign uses only one sender name.{{/showhide}}
49 49  * {{showhide showmessage="Can I edit a scheduled messaging campaign?" hidemessage="Can I edit a scheduled messaging campaign?"}}If the campaign hasn’t started yet, you can fully edit it. If it has already completed, you can only modify attribution rules.{{/showhide}}
Created 2024/03/07 05:47
Last edited 2026/09/09 09:28

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