Changes for page Smart Communications
From version 16.1
edited by Vera Retyeva
on 2024/03/13 07:33
on 2024/03/13 07:33
Change comment:
There is no comment for this version
To version 13.1
edited by Vera Retyeva
on 2024/03/13 07:02
on 2024/03/13 07:02
Change comment:
There is no comment for this version
Summary
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Page properties (1 modified, 0 added, 0 removed)
Details
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... ... @@ -38,16 +38,11 @@ 38 38 ** The email ended up in the spam folder. 39 39 ** Notifications for this {{html}}<a href="https://docs.loymax.net/xwiki/bin/view/Main/General_information/Additional_services/Mobile_application/">Mobile App</a>{{/html}} are disabled on the customer's mobile device. 40 40 ** A special application that blocks SMS advertising is installed on the customer's mobile device.{{/showhide}} 41 -* {{showhide showmessage="Why is there a delay in sending mass email (the mailing status In -progress does not change)?" hidemessage="Why is there a delay in sending mass email (the mailing status In-progress does not change)?"}}At the moment, a large number of mailing tasks have accumulated on the mail server. If the status does not change for a long time, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}41 +* {{showhide showmessage="Why is there a delay in sending mass email (the mailing status In Progress does not change)?" hidemessage="Why is there a delay in sending mass email (the mailing status In Progress does not change)?"}}At the moment, a large number of mailing tasks have accumulated on the mail server. If the status does not change for a long time, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}} 42 42 * {{showhide showmessage="Why the mass mailing is not saved as a draft?" hidemessage="Why the mass mailing is not saved as a draft?"}}The following reasons are possible: 43 43 44 44 * No values have been selected to one or more segmentation filters for this mailing. Please set the values in the segment filters. 45 45 * An error occurred as a result of System updates. (% id="cke_bm_226665S" style="display:none" %) (%%)Please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}} 46 -* {{showhide showmessage="Why the values in the message delivery report are significantly lower than expected?" hidemessage="Why the values in the message delivery report are significantly lower than expected?"}}Not enough time has passed since the message sending. Not all statuses have been updated yet. If the statuses have not changed for a long time, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}} 47 -* {{showhide showmessage="How can I customize message sending to suit customers in different time zones?" hidemessage="How can I customize message sending to suit customers in different time zones?"}}**Deliver immediately: ignore the time of day in the recepient's area** box is available in the section for creating mass mailings. If this box is not checked, messages will be sent to customers taking into consideration their time zone.{{/showhide}} 48 -* {{showhide showmessage="Is it possible to use several sender names when sending messages?" hidemessage="Is it possible to use several sender names when sending messages?"}}No. One mailing is executed from one sender only.{{/showhide}} 49 -* {{showhide showmessage="Is it possible to change/edit a scheduled mailing?" hidemessage="Is it possible to change/edit a scheduled mailing?"}}If the mailing has not yet started, all elements of the mailing can be edited. If the mailing has already been sent, only the attribution rules can be modified.{{/showhide}} 50 -* {{showhide showmessage="How can I check the email quality?" hidemessage="How can I check the email quality?"}}To make sure that email does not end up in a spam folder, use this service https://www.mail-tester.com{{/showhide}} 51 51 52 52 ==== API related questions ==== 53 53