Loymax, 2026

Changes for page Smart Communications


From version 15.1
edited by Vera Retyeva
on 2024/03/13 07:25
Change comment: There is no comment for this version
To version 13.1
edited by Vera Retyeva
on 2024/03/13 07:02
Change comment: There is no comment for this version

Summary

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Content
... ... @@ -38,16 +38,11 @@
38 38  ** The email ended up in the spam folder.
39 39  ** Notifications for this {{html}}<a href="https://docs.loymax.net/xwiki/bin/view/Main/General_information/Additional_services/Mobile_application/">Mobile App</a>{{/html}} are disabled on the customer's mobile device.
40 40  ** A special application that blocks SMS advertising is installed on the customer's mobile device.{{/showhide}}
41 -* {{showhide showmessage="Why is there a delay in sending mass email (the mailing status In-progress does not change)?" hidemessage="Why is there a delay in sending mass email (the mailing status In-progress does not change)?"}}At the moment, a large number of mailing tasks have accumulated on the mail server. If the status does not change for a long time, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
41 +* {{showhide showmessage="Why is there a delay in sending mass email (the mailing status In Progress does not change)?" hidemessage="Why is there a delay in sending mass email (the mailing status In Progress does not change)?"}}At the moment, a large number of mailing tasks have accumulated on the mail server. If the status does not change for a long time, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
42 42  * {{showhide showmessage="Why the mass mailing is not saved as a draft?" hidemessage="Why the mass mailing is not saved as a draft?"}}The following reasons are possible:
43 43  
44 44  * No values have been selected to one or more segmentation filters for this mailing. Please set the values in the segment filters.
45 45  * An error occurred as a result of System updates. (% id="cke_bm_226665S" style="display:none" %) (%%)Please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
46 -* {{showhide showmessage="Why the values in the message delivery report are significantly lower than expected?" hidemessage="Why the values in the message delivery report are significantly lower than expected?"}}Not enough time has passed since the message sending. Not all statuses have been updated yet. If the statuses have not changed for a long time, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
47 -* {{showhide showmessage="How can I customize message sending to suit customers in different time zones?" hidemessage="How can I customize message sending to suit customers in different time zones?"}}**Deliver immediately: ignore the time of day in the recepient's area** box is available in the section for creating mass mailings. If this box is not checked, messages will be sent to customers taking into consideration their time zone.{{/showhide}}
48 -* {{showhide showmessage="Можно ли использовать несколько имен отправителей при отправке коммуникаций?" hidemessage="Можно ли использовать несколько имен отправителей при отправке коммуникаций?"}}Нет. Одна рассылка осуществляется только от одного отправителя.{{/showhide}}
49 -* {{showhide showmessage="Можно ли изменить/отредактировать запланированную рассылку?" hidemessage="Можно ли изменить/отредактировать запланированную рассылку?"}}Если рассылка еще не началась, то ее можно полностью редактировать. Если рассылка уже завершилась, то изменить можно только правила атрибуции.{{/showhide}}
50 -* {{showhide showmessage="Как проверить качество письма?" hidemessage="Как проверить качество письма?"}}Чтобы убедиться, что письмо не попадает в спам, воспользуйтесь сервисом https://www.mail-tester.com{{/showhide}}
51 51  
52 52  ==== API related questions ====
53 53