Changes for page Smart Communications

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• Page properties (1 modified, 0 added, 0 removed)

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...	...	@@ -26,26 +26,8 @@
26	26	* {{showhide showmessage="Can reports be published externally using a link?" hidemessage="Can reports be published externally using a link?"}}Reports can be uploaded as a file.{{/showhide}}
27	27	* {{showhide showmessage="Is it possible to set up scheduled mailing of reports and dashboards?" hidemessage="Is it possible to set up scheduled mailing of reports and dashboards?"}}At the moment there is an option to send segments according to a schedule. It is also possible to add the option of reports mailing.{{/showhide}}
28	28
29		-==== Questions related to mailings: ====
	29	+==== API related issues ====
30	30
31		-* {{showhide showmessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?" hidemessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?"}}* Up-to-date data has not yet been pulled from the data source to the Smart Communications module at the moment of segment generation.
32		-To determine if new data has arrived in the module, create a segment using yesterday's receipt or registration date for sampling. If the segment returns 0 in the result, then the new data has not yet been received in the module.
33		-* Filters in a segment are not working correctly. To solve this problem, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
34		-* {{showhide showmessage="The customer did not receive an email/SMS/push notification sent through mailing or campaign. Why?" hidemessage="The customer did not receive an email/SMS/push notification sent through mailing or campaign. Why?"}}The following reasons are possible:
35		-
36		-* The customer does not meet the conditions of a campaign or segment in a mailing. It is necessary to check the campaign/segment conditions and change them so that the customer meets the conditions.
37		-* The customer qualifies for all campaign/segment conditions, yet no communication was delivered:
38		-** The email ended up in the spam folder.
39		-** Notifications for this {{html}}<a href="https://docs.loymax.net/xwiki/bin/view/Main/General_information/Additional_services/Mobile_application/">Mobile App</a>{{/html}} are disabled on the customer's mobile device.
40		-** A special application that blocks SMS advertising is installed on the customer's mobile device.{{/showhide}}
41		-* {{showhide showmessage="Why is there a delay in sending mass email (the mailing status In Progress does not change)?" hidemessage="Why is there a delay in sending mass email (the mailing status In Progress does not change)?"}}At the moment, a large number of mailing tasks have accumulated on the mail server. If the status does not change for a long time, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
42		-* {{showhide showmessage="Why the mass mailing is not saved as a draft?" hidemessage="Why the mass mailing is not saved as a draft?"}}The following reasons are possible:
43		-
44		-* No values have been selected to one or more segmentation filters for this mailing. Please set the values in the segment filters.
45		-* An error occurred as a result of System updates. (% id="cke_bm_226665S" style="display:none" %) (%%)Please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
46		-
47		-==== API related questions ====
48		-
49	49	{{showhide showmessage="Show Question List" hidemessage="Hide Question List"}}
50	50
51	51	(% class="table-bordered" style="width:auto" %)