Changes for page Smart Communications
From version 10.1
edited by Vera Retyeva
on 2024/03/13 06:30
on 2024/03/13 06:30
Change comment:
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To version 9.1
edited by Vera Retyeva
on 2024/03/13 05:47
on 2024/03/13 05:47
Change comment:
There is no comment for this version
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... ... @@ -31,13 +31,13 @@ 31 31 * {{showhide showmessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?" hidemessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?"}}* Up-to-date data has not yet been pulled from the data source to the Smart Communications module at the moment of segment generation. 32 32 To determine if new data has arrived in the module, create a segment using yesterday's receipt or registration date for sampling. If the segment returns 0 in the result, then the new data has not yet been received in the module. 33 33 * Filters in a segment are not working correctly. To solve this problem, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}} 34 -* {{showhide showmessage=" Thecustomerdidnotreceive an email/SMS/pushnotificationsentthroughmailingorcampaign.Why?" hidemessage="Thecustomerdidnotreceive an email/SMS/pushnotificationsentthroughmailingorcampaign.Why?"}}Thefollowingreasons are possible:34 +* {{showhide showmessage="Почему клиент не получил email/SMS/push-уведомление, отправленное по рассылке или в рамках кампании?" hidemessage="Почему клиент не получил email/SMS/push-уведомление, отправленное по рассылке или в рамках кампании?"}}Возможны следующие причины: 35 35 36 -* Thecustomerdoesnotmeettheconditionsofacampaign or segment in a mailing.Itisnecessarytocheckthecampaign/segmentconditionsandchangethemsothatthe customer meets the conditions.37 -* Thecustomerqualifiesforall campaign/segment conditions,yetnocommunicationwasdelivered:38 -** Theemailendedup in the spam folder.39 -** Notificationsforthis{{html}}<a href="https://docs.loymax.net/xwiki/bin/view/Main/General_information/Additional_services/Mobile_application/">MobileApp</a>{{/html}}aredisabledonthe customer's mobile device.40 -** AspecialapplicationthatblocksSMSadvertisingisinstalled on the customer's mobile device.{{/showhide}}36 +* Клиент не попадает под условия кампании или сегмента в рассылке. Необходимо проверить условия кампании, сегмента в рассылке и изменить их, чтобы клиент удовлетворял условиям. 37 +* Клиент удовлетворяет всем условиям кампании/сегмента, но коммуникация так и не пришла: 38 +** Письмо попало в спам. 39 +** Отключены уведомления для данного {{html}}<a href="https://docs.loymax.net/xwiki/bin/view/Main/General_information/Additional_services/Mobile_application/">Мобильного приложения</a>{{/html}} на мобильном устройстве клиента. 40 +** На мобильном устройстве клиента установлено сервисное приложение-блокировщик рекламных SMS-рассылок.{{/showhide}} 41 41 42 42 ==== API related questions ==== 43 43