Changes for page Smart Communications
From version 10.1
edited by Vera Retyeva
on 2024/03/13 06:30
on 2024/03/13 06:30
Change comment:
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To version 8.1
edited by Vera Retyeva
on 2024/03/13 03:39
on 2024/03/13 03:39
Change comment:
There is no comment for this version
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... ... @@ -31,14 +31,7 @@ 31 31 * {{showhide showmessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?" hidemessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?"}}* Up-to-date data has not yet been pulled from the data source to the Smart Communications module at the moment of segment generation. 32 32 To determine if new data has arrived in the module, create a segment using yesterday's receipt or registration date for sampling. If the segment returns 0 in the result, then the new data has not yet been received in the module. 33 33 * Filters in a segment are not working correctly. To solve this problem, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}} 34 -* {{showhide showmessage="The customer did not receive an email/SMS/push notification sent through mailing or campaign. Why?" hidemessage="The customer did not receive an email/SMS/push notification sent through mailing or campaign. Why?"}}The following reasons are possible: 35 35 36 -* The customer does not meet the conditions of a campaign or segment in a mailing. It is necessary to check the campaign/segment conditions and change them so that the customer meets the conditions. 37 -* The customer qualifies for all campaign/segment conditions, yet no communication was delivered: 38 -** The email ended up in the spam folder. 39 -** Notifications for this {{html}}<a href="https://docs.loymax.net/xwiki/bin/view/Main/General_information/Additional_services/Mobile_application/">Mobile App</a>{{/html}} are disabled on the customer's mobile device. 40 -** A special application that blocks SMS advertising is installed on the customer's mobile device.{{/showhide}} 41 - 42 42 ==== API related questions ==== 43 43 44 44 {{showhide showmessage="Show Question List" hidemessage="Hide Question List"}}