Changes for page Smart Communications

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• Page properties (1 modified, 0 added, 0 removed)

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...	...	@@ -26,8 +26,21 @@
26	26	* {{showhide showmessage="Can reports be published externally using a link?" hidemessage="Can reports be published externally using a link?"}}Reports can be uploaded as a file.{{/showhide}}
27	27	* {{showhide showmessage="Is it possible to set up scheduled mailing of reports and dashboards?" hidemessage="Is it possible to set up scheduled mailing of reports and dashboards?"}}At the moment there is an option to send segments according to a schedule. It is also possible to add the option of reports mailing.{{/showhide}}
28	28
29		-==== API related issues ====
	29	+==== Questions related to mailings: ====
30	30
	31	+* {{showhide showmessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?" hidemessage="Why is the segment generated incorrectly: the expected customers are missing in the sample or their number is less than should be?"}}* Up-to-date data has not yet been pulled from the data source to the Smart Communications module at the moment of segment generation.
	32	+To determine if new data has arrived in the module, create a segment using yesterday's receipt or registration date for sampling. If the segment returns 0 in the result, then the new data has not yet been received in the module.
	33	+* Filters in a segment are not working correctly. To solve this problem, please contact the {{html}}<a href="mailto:support@loymax.ru">technical support service</a>{{/html}}.{{/showhide}}
	34	+* {{showhide showmessage="Почему клиент не получил email/SMS/push-уведомление, отправленное по рассылке или в рамках кампании?" hidemessage="Почему клиент не получил email/SMS/push-уведомление, отправленное по рассылке или в рамках кампании?"}}Возможны следующие причины:
	35	+
	36	+* Клиент не попадает под условия кампании или сегмента в рассылке. Необходимо проверить условия кампании, сегмента в рассылке и изменить их, чтобы клиент удовлетворял условиям.
	37	+* Клиент удовлетворяет всем условиям кампании/сегмента, но коммуникация так и не пришла:
	38	+** Письмо попало в спам.
	39	+** Отключены уведомления для данного {{html}}<a href="https://docs.loymax.net/xwiki/bin/view/Main/General_information/Additional_services/Mobile_application/">Мобильного приложения</a>{{/html}} на мобильном устройстве клиента.
	40	+** На мобильном устройстве клиента установлено сервисное приложение-блокировщик рекламных SMS-рассылок.{{/showhide}}
	41	+
	42	+==== API related questions ====
	43	+
31	31	{{showhide showmessage="Show Question List" hidemessage="Hide Question List"}}
32	32
33	33	(% class="table-bordered" style="width:auto" %)
...	...	@@ -53,5 +53,5 @@
53	53	|Is there cross-domain tracking (for example, if the business has multiple websites)? |(% style="text-align:center; width:10%"%)yes
54	54	|Is there cross-device tracking of user paths? |(% style="text-align:center; width:10%"%)partially*
55	55
56		-* In the customer profile, events are recorded within sessions on different devices. Information about what event was on which device will be stored. There is no analytics on these events, only segmentation.
	69	+*In the customer profile, events are recorded within sessions on different devices. Information about what event was on which device will be stored. There is no analytics on these events, only segmentation.
57	57	{{/showhide}}