Product catalogs

Questions related to work with catalogs:

• How long does it take for the System to process an uploaded catalog?

  The request processing speed depends on the server performance, the data bulk transmitted, and the number of actual changes. In some cases, the request processing time can be up to several hours.

• Catalog was successfully uploaded to the server, but the changes are not displayed in Loymax Platform. Why?

  Changes are applied in the background mode. After a while they will be displayed in Loymax Platform UI.

• How to calculate prices including discounts for the entire catalog?

  A special API method is used to calculate the estimated price of a product or list of products with discounts (e.g. when viewing the product list or for price tags printing). The price is calculated with account of certain parameters, such as: catalog for price calculation, point of sale, date of calculation, assumed status of the LP Member, assumed card category. More information can be found here.

• Can there be several catalogs if there are different brands with different product nomenclatures in the retail chain? What is the best way to upload catalogs so that both local offers and higher level offers for all franchise representatives are available to franchise representatives?

  It is possible to upload a common product catalog in addition to regular catalogs. Products from such catalog can take part in the offers that will be available for use by several Partners within the coalition Loyalty Program. Please refer to a special Guide to learn about the specifics of setting up offers with a common catalog.